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Creating customer value in the sharing economy : an investigation of Airbnb users and their tripographic characteristics

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Contactless service in hospitality : bridging customer equity, experience, delight, satisfaction, and trust

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From service-dominant orientation to positive customer outcomes : a self-determination model in the custom travel service context

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Opportunities and challenges of value co-creation : the role of customer involvement in hotel service development

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Customer profitability analysis with time-driven activity-based costing : a case study in a hotel

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