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~isPartOf:"International journal of contemporary hospitality management"
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Dienstleistungsqualität
161
Service quality
161
Customer satisfaction
141
Kundenzufriedenheit
141
Consumer behaviour
101
Konsumentenverhalten
101
Beziehungsmarketing
67
Hotel industry
67
Hotellerie
67
Relationship marketing
67
Gastronomie
42
Restaurant industry
42
Gastgewerbe
31
Hospitality industry
31
Emotion
21
Hospital
21
Krankenhaus
21
Arbeitszufriedenheit
19
Customer service
19
Job satisfaction
19
Kundenservice
19
Beschwerdemanagement
17
Complaint management
17
Holiday behaviour
16
Tourism industry
16
Tourismuswirtschaft
16
Urlaubsverhalten
16
Viral marketing
16
Virales Marketing
16
Arbeitsverhalten
15
China
15
Quality management
15
Qualitätsmanagement
15
Tourism employees
15
Tourismusberufe
15
Work behaviour
15
Hospitality
14
Tourism
14
Brand management
13
Markenführung
13
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English
212
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Han, Heesup
6
Jang, Soocheong
5
Cobanoglu, Cihan
4
Jeong, Miyoung
4
Mao, Zhenxing
4
Fong, Lawrence Hoc Nang
3
Guchait, Priyanko
3
Karatepe, Osman M.
3
Kim, Woo Gon
3
Lee, Jin-soo
3
Oh, Haemoon
3
Parsa, H. G.
3
Qu, Hailin
3
Sparks, Beverley
3
Wong, IpKin Anthony
3
Alnawas, Ibrahim
2
Bai, Billy
2
Baker, Melissa A.
2
Bilgihan, Anil
2
Bonn, Mark Andrew
2
Bujisic, Milos
2
Cai, Ruiying
2
Cheng, Ching-Chan
2
Cho, Meehee
2
Dedeoğlu, Bekir Bora
2
Gursoy, Dogan
2
Han, Su-Jin
2
Hua, Nan
2
Huan, Tzung-cheng
2
Hung, Kam
2
Hwang, Johye
2
Hyun, Sunghyup Sean
2
Jani, Dev
2
Jin, Naehyun Paul
2
Kim, Jong Min
2
Kim, Soyeon
2
Kim, Taegoo
2
Kwun, David J.
2
Ladhari, Riadh
2
Law, Chun Hung Roberts
2
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International journal of contemporary hospitality management
International journal of hospitality management
586
Journal of retailing and consumer services
538
Journal of business research : JBR
410
The service industries journal
366
The journal of services marketing
271
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
266
Tourism management : research, policies, practice
232
Journal of travel and tourism marketing
203
Journal of hospitality marketing & management
194
Journal of Services Marketing
184
Working paper / National Bureau of Economic Research, Inc.
183
NBER working paper series
182
Auditing : a journal of practice & theory
177
Services marketing quarterly
165
NBER Working Paper
164
Journal of air transport management
158
Cogent business & management
151
The TQM journal : the international review of organizational improvement
150
International journal of productivity and quality management : IJPQM
140
Journal of service research : JSR
139
Service business
132
International journal of quality and service sciences
125
International journal of quality & reliability management
123
Journal of service management
123
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
118
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
114
Health care management review : HCM review
111
International journal of services and operations management
111
European Journal of Marketing
108
Industrial marketing management : the international journal for industrial and high-tech firms
108
Total quality management & business excellence
108
International Journal of Bank Marketing
106
SpringerLink / Bücher
105
Asia Pacific journal of marketing and logistics
103
Discussion paper series / IZA
100
Psychology & marketing
98
Journal of the Academy of Marketing Science
97
The accounting review : a publication of the American Accounting Association
97
Quality management journal : QMJ
96
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ECONIS (ZBW)
212
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1
Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study
Mohsin, Asad
;
Lockyer, Tim
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 160-173
Persistent link: https://www.econbiz.de/10003976102
Saved in:
2
What really brings them back? : the impact of tangible quality on affect and intention for casual dining restaurant patrons
Kincaid, Clark
;
Baloglu, Seyhmus
;
Mao, Zhenxing
; …
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 209-220
Persistent link: https://www.econbiz.de/10003976109
Saved in:
3
Guests' perceptions on factors influencing customer loyalty : an analysis for UK hotels
Ramanathan, Usha
;
Ramanthan, Ramakrishnan
- In:
International journal of contemporary hospitality management
23
(
2011
)
1
,
pp. 7-25
Persistent link: https://www.econbiz.de/10008992205
Saved in:
4
Understanding perceived casino service difference among casino players
Wong, IpKin Anthony
;
Fong, Hoi In Veronica
;
Liu, …
- In:
International journal of contemporary hospitality management
24
(
2012
)
5
,
pp. 753-773
Persistent link: https://www.econbiz.de/10009568730
Saved in:
5
Programming quality of festivals : conceptualization, measurement, and relation to consequences
Yan, Qi
;
Zhang, Hanqin
;
Li, Mimi
- In:
International journal of contemporary hospitality management
24
(
2012
)
4
,
pp. 653-673
Persistent link: https://www.econbiz.de/10009568741
Saved in:
6
The lodging quality index : an independent assessment of validity and dimensions
Ladhari, Riadh
- In:
International journal of contemporary hospitality management
24
(
2012
)
4
,
pp. 628-652
Persistent link: https://www.econbiz.de/10009568743
Saved in:
7
Post-recovery customer relationships and customer partnerships in a restaurant setting
Kim, Taegoo
;
Yoo, Joanne Jung-eun
;
Lee, Gyehee
- In:
International journal of contemporary hospitality management
24
(
2012
)
3
,
pp. 381-401
Persistent link: https://www.econbiz.de/10009544820
Saved in:
8
Desired privacy and the impact of crowding on customer emotions and approach-avoidance responses : waiting in a virtual reality restaurant
Hwang, Johye
;
Yoon, So-yeon
;
Bendle, Lawrence J.
- In:
International journal of contemporary hospitality management
24
(
2012
)
2
,
pp. 224-250
Persistent link: https://www.econbiz.de/10009544853
Saved in:
9
The voice of touristis with mobility disabilities : insights from online customer complaint websites
Kim, Song Ee
;
Lehto, Xinran Y.
- In:
International journal of contemporary hospitality management
24
(
2012
)
3
,
pp. 451-476
Persistent link: https://www.econbiz.de/10009545478
Saved in:
10
Hospitality quality : new directions and new challenges
Crick, Anne P.
;
Spencer, Andrew H.
- In:
International journal of contemporary hospitality management
23
(
2011
)
4
,
pp. 463-478
Persistent link: https://www.econbiz.de/10009266606
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