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~isPartOf:"International journal of contemporary hospitality management"
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Effects of an emotional intell...
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Service quality
162
Dienstleistungsqualität
161
Customer satisfaction
90
Kundenzufriedenheit
90
Consumer behaviour
76
Konsumentenverhalten
76
Hotel industry
63
Hotellerie
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Beziehungsmarketing
46
Relationship marketing
46
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32
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Emotion
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Karatepe, Osman M.
4
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Luu Trong Tuan
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International journal of contemporary hospitality management
Journal of banking & finance
786
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
598
Die Bank
571
NBER working paper series
514
Working paper / National Bureau of Economic Research, Inc.
462
International journal of hospitality management
450
NBER Working Paper
423
Euromoney
421
Journal of retailing and consumer services
346
The service industries journal
343
Journal of business research : JBR
319
Discussion paper series / IZA
304
SpringerLink / Bücher
292
IMF working papers
283
Der langfristige Kredit : Zeitschrift für Finanzierung, Kapitalanlage und Immobilienwesen
275
Applied economics
271
Discussion paper / Centre for Economic Policy Research
254
International journal of economics and financial issues : IJEFI
248
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
242
Journal of financial stability
238
Finance research letters
234
Europäische Hochschulschriften / 5
233
Research in international business and finance
227
Cogent business & management
216
The journal of services marketing
216
International journal of economics and finance
211
Working paper
211
Sparkasse : Manager-Magazin für die Sparkassen-Finanzgruppe
209
Journal of international financial markets, institutions & money
203
CESifo working papers
199
Bank-Betrieb : Zeitschrift für Bankpolitik u. Bankpraxis
188
The bankers' magazine : and journal of the money market and railway digest
187
Journal of financial services research : JFSR
185
Auditing : a journal of practice & theory
178
Journal of money, credit and banking : JMCB
178
Policy research working paper : WPS
177
Discussion papers / CEPR
173
Discussion paper
172
Applied economics letters
167
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ECONIS (ZBW)
175
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1
An exploratory study of competencies required to co-create memorable customer experiences in the hospitality industry
Bharwani, Sonia
;
Jauhari, Vinnie
- In:
International journal of contemporary hospitality management
25
(
2013
)
6
,
pp. 823-843
Persistent link: https://www.econbiz.de/10010125925
Saved in:
2
Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Han, Su-Jin
;
Lee, Kyung Hee
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
Saved in:
3
Effect of restaurant manager emotional
intelligence
and support on front-of-house employees' job satisfaction
Han, Su-Jin
;
Kim, Woo Gon
;
Kang, Sora
- In:
International journal of contemporary hospitality management
29
(
2017
)
11
,
pp. 2807-2825
Persistent link: https://www.econbiz.de/10011799910
Saved in:
4
Perceptions of organizational politics and hotel employee outcomes : the mediating role of work engagement
Karatepe, Osman K.
- In:
International journal of contemporary hospitality management
25
(
2013
)
1
,
pp. 82-104
Persistent link: https://www.econbiz.de/10009722504
Saved in:
5
The cascading affective consequences of exercise among hotel workers
Magnini, Vincent P.
;
Lee, Gyumin
;
Kim, Peter Beomcheol
- In:
International journal of contemporary hospitality management
23
(
2011
)
5
,
pp. 624-643
Persistent link: https://www.econbiz.de/10009267067
Saved in:
6
Emotional
intelligence
and emotional labor acting strategies among frontline hotel employees
Kim, Taegoo
;
Yoo, Joanne Jung-eun
;
Lee, Gyehee
;
Kim, …
- In:
International journal of contemporary hospitality management
24
(
2012
)
7
,
pp. 1029-1045
Persistent link: https://www.econbiz.de/10009666524
Saved in:
7
What helps or hinders the emotional
intelligence
practice? : a study of Vietnamese hotel workers
Quynh Nhu Thi Nguyen
;
Ladkin, Adele
;
Osman, Hanaa
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 534-554
Persistent link: https://www.econbiz.de/10013164476
Saved in:
8
Why is employees' emotional
intelligence
important? : the effects of EI on stress-coping styles and job satisfaction in the hospitality industry
Jung, Hyo Sun
;
Yoon, Hye Hyun
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1649-1675
Persistent link: https://www.econbiz.de/10011613983
Saved in:
9
Family incivility, emotional exhaustion, and hotel employees' outcomes : a moderated mediation model
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
International journal of contemporary hospitality management
35
(
2023
)
9
,
pp. 3053-3076
Persistent link: https://www.econbiz.de/10014334278
Saved in:
10
Perceived corporate training investment as a driver of expatriate adjustment
Min, Hyounae
;
Magnini, Vincent P.
;
Singal, Manisha
- In:
International journal of contemporary hospitality management
25
(
2013
)
5
,
pp. 740-759
Persistent link: https://www.econbiz.de/10009774257
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