Similar Search Results

An exploratory study of competencies required to co-create memorable customer experiences in the hospitality industry

Bharwani, Sonia; Jauhari, Vinnie - In: International journal of contemporary hospitality management 25 (2013) 6, pp. 823-843

Persistent link: https://www.econbiz.de/10010125925

Why is employees' emotional intelligence important? : the effects of EI on stress-coping styles and job satisfaction in the hospitality industry

Jung, Hyo Sun; Yoon, Hye Hyun - In: International journal of contemporary hospitality management 28 (2016) 8, pp. 1649-1675

Persistent link: https://www.econbiz.de/10011613983

The effects of emotional labor on frontline employee creativity

Geng, Zizhen; Liu, Chao; Liu, Xinmei; Feng, Jie - In: International journal of contemporary hospitality management 26 (2014) 7, pp. 1046-1064

Persistent link: https://www.econbiz.de/10010426096

Person - environment fit and its effects on employees' emotions and self-rated/supervisor-rated performances : the case of employees in luxury hotel restaurants

Lee, Yong-Ki; Kim, Soon-Ho; Kim, Min-Seong; Kim, Ho-Seok - In: International journal of contemporary hospitality management 29 (2017) 5, pp. 1447-1467

Persistent link: https://www.econbiz.de/10011732152

How does customer cooperation affect employees' prosocial service behavior in upscale Chinese hotels? : an affective social exchange perspective

Wang, Ying; Zhang, Yun; Xu, Feng Zeng - In: International journal of contemporary hospitality management 34 (2022) 6, pp. 2071-2091

Persistent link: https://www.econbiz.de/10013412530

Biophilic design for urban hotels : prospective hospitality employees' perspectives

Guzzo, Renata Fernandes; Suess, Courtney; Legendre, … - In: International journal of contemporary hospitality management 34 (2022) 8, pp. 2914-2933

Persistent link: https://www.econbiz.de/10013412832

A review of employee innovative behavior in services

Li, Minglong; Hsu, Cathy H. C. - In: International journal of contemporary hospitality management 28 (2016) 12, pp. 2820-2841

Persistent link: https://www.econbiz.de/10011610992

New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps

Padin, Carmen; Svensson, Göran; Otero-Neira, Carmen; … - In: International journal of contemporary hospitality management 27 (2015) 1, pp. 27-51

Persistent link: https://www.econbiz.de/10010516547

What helps or hinders the emotional intelligence practice? : a study of Vietnamese hotel workers

Quynh Nhu Thi Nguyen; Ladkin, Adele; Osman, Hanaa - In: International journal of contemporary hospitality management 34 (2022) 2, pp. 534-554

Persistent link: https://www.econbiz.de/10013164476

Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance

Cho, Meehee; Bonn, Mark Andrew; Han, Su-Jin; Lee, Kyung Hee - In: International journal of contemporary hospitality management 28 (2016) 12, pp. 2888-2912

Persistent link: https://www.econbiz.de/10011611032

1
2
3
4
5
6
7
8
9
10
Next
Last