Similar Search Results

Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry

Huang, Zhuowei; Zhao, Chen; Miao, Li; Fu, Xiaoxiao - In: International journal of contemporary hospitality management 26 (2014) 4, pp. 544-571

Persistent link: https://www.econbiz.de/10010387391

Customer responses to integrity issues for travel services in China : a content analysis based on online complaints

Gong, Jin-Hong; Xie, Li-Shan; Peng, Jia-Min; Guan, Xin-Hua - In: International journal of contemporary hospitality management 27 (2015) 2, pp. 199-213

Persistent link: https://www.econbiz.de/10011300098

Hospitality-based critical incidents : a cross-cultural comparison

Swanson, Scott R.; Huang, Yinghua; Wang, Baoheng - In: International journal of contemporary hospitality management 26 (2014) 1, pp. 50-68

Persistent link: https://www.econbiz.de/10010249721

Does social class matter in recovering self-service technology failures?

Kim, Heewon; Jang, Soocheong - In: International journal of contemporary hospitality management 34 (2022) 3, pp. 1135-1153

Persistent link: https://www.econbiz.de/10013164531

Factors affecting memorability of service failures : a longitudinal analysis

Kim, Jong-Hyeong; Jang, Soocheong - In: International journal of contemporary hospitality management 28 (2016) 8, pp. 1676-1701

Persistent link: https://www.econbiz.de/10011613986

Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms

Wu, Luorong; Liu, Qing; Ma, Shihan; Hanks, Lydia - In: International journal of contemporary hospitality management 35 (2023) 4, pp. 1332-1375

Persistent link: https://www.econbiz.de/10014280782

The effect of service failure severity on brand forgiveness : the moderating role of interpersonal attachment styles and thinking styles

Alnawas, Ibrahim; Al Khateeb, Amr; Abu Farha, Allam K.; … - In: International journal of contemporary hospitality management 35 (2023) 5, pp. 1691-1712

Persistent link: https://www.econbiz.de/10014280877

Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study

Tang, Xiangjie; Fong, Lawrence Hoc Nang; So, Amy Siu Ian - In: International journal of contemporary hospitality management 36 (2024) 1, pp. 155-181

Persistent link: https://www.econbiz.de/10014483406

Post-recovery customer relationships and customer partnerships in a restaurant setting

Kim, Taegoo; Yoo, Joanne Jung-eun; Lee, Gyehee - In: International journal of contemporary hospitality management 24 (2012) 3, pp. 381-401

Persistent link: https://www.econbiz.de/10009544820

The voice of touristis with mobility disabilities : insights from online customer complaint websites

Kim, Song Ee; Lehto, Xinran Y. - In: International journal of contemporary hospitality management 24 (2012) 3, pp. 451-476

Persistent link: https://www.econbiz.de/10009545478

1
2
3
4
5
6
7
8
9
10
Next
Last