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Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study
Mohsin, Asad; Lockyer, Tim - In: International journal of contemporary hospitality management 22 (2010) 2/3, pp. 160-173
Persistent link: https://www.econbiz.de/10003976102
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What really brings them back? : the impact of tangible quality on affect and intention for casual dining restaurant patrons
Kincaid, Clark; Baloglu, Seyhmus; Mao, Zhenxing; … - In: International journal of contemporary hospitality management 22 (2010) 2/3, pp. 209-220
Persistent link: https://www.econbiz.de/10003976109
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Guests' perceptions on factors influencing customer loyalty : an analysis for UK hotels
Ramanathan, Usha; Ramanthan, Ramakrishnan - In: International journal of contemporary hospitality management 23 (2011) 1, pp. 7-25
Persistent link: https://www.econbiz.de/10008992205
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Understanding perceived casino service difference among casino players
Wong, IpKin Anthony; Fong, Hoi In Veronica; Liu, … - In: International journal of contemporary hospitality management 24 (2012) 5, pp. 753-773
Persistent link: https://www.econbiz.de/10009568730
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Programming quality of festivals : conceptualization, measurement, and relation to consequences
Yan, Qi; Zhang, Hanqin; Li, Mimi - In: International journal of contemporary hospitality management 24 (2012) 4, pp. 653-673
Persistent link: https://www.econbiz.de/10009568741
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The lodging quality index : an independent assessment of validity and dimensions
Ladhari, Riadh - In: International journal of contemporary hospitality management 24 (2012) 4, pp. 628-652
Persistent link: https://www.econbiz.de/10009568743
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Post-recovery customer relationships and customer partnerships in a restaurant setting
Kim, Taegoo; Yoo, Joanne Jung-eun; Lee, Gyehee - In: International journal of contemporary hospitality management 24 (2012) 3, pp. 381-401
Persistent link: https://www.econbiz.de/10009544820
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Desired privacy and the impact of crowding on customer emotions and approach-avoidance responses : waiting in a virtual reality restaurant
Hwang, Johye; Yoon, So-yeon; Bendle, Lawrence J. - In: International journal of contemporary hospitality management 24 (2012) 2, pp. 224-250
Persistent link: https://www.econbiz.de/10009544853
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The voice of touristis with mobility disabilities : insights from online customer complaint websites
Kim, Song Ee; Lehto, Xinran Y. - In: International journal of contemporary hospitality management 24 (2012) 3, pp. 451-476
Persistent link: https://www.econbiz.de/10009545478
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Hospitality quality : new directions and new challenges
Crick, Anne P.; Spencer, Andrew H. - In: International journal of contemporary hospitality management 23 (2011) 4, pp. 463-478
Persistent link: https://www.econbiz.de/10009266606