Similar Search Results

Contactless service in hospitality : bridging customer equity, experience, delight, satisfaction, and trust

Hao, Fei; Chon, Kaye - In: International journal of contemporary hospitality management 34 (2022) 1, pp. 113-134

Persistent link: https://www.econbiz.de/10012798183

The meaning of hospitality: do employees understand?

Golubovskaya, Maria; Robinson, Richard N.S.; Solnet, David - In: International journal of contemporary hospitality management 29 (2017) 5, pp. 1282-1304

Persistent link: https://www.econbiz.de/10011732072

Investigating an innovative service with hospitality robots

Kuo, Chun-Min; Chen, Li-Cheng; Tseng, Chin-Yao - In: International journal of contemporary hospitality management 29 (2017) 5, pp. 1305-1321

Persistent link: https://www.econbiz.de/10011732082

The evolution of services marketing, hospitality marketing and building the constituency model for hospitality marketing

Baker, Melissa A.; Magnini, Vincent P. - In: International journal of contemporary hospitality management 28 (2016) 8, pp. 1510-1534

Persistent link: https://www.econbiz.de/10011613932

Economic production in hospitality and tourism industry : how do we compare to other services?

Sharma, Amit; Motta, Victor Eduardo da; Choi, Jeong-gil; … - In: International journal of contemporary hospitality management 28 (2016) 5, pp. 1026-1050

Persistent link: https://www.econbiz.de/10011584196

Systematic review of the elements and service standards of delightful service

Wang, Jen Chun; Wang, Yi-Chieh; Tai, Yang-Fei - In: International journal of contemporary hospitality management 28 (2016) 7, pp. 1310-1337

Persistent link: https://www.econbiz.de/10011596010

Operations research from 1913 to 2013 : the Ford assembly line to hospitality industry innovation

O'Neill, John; McGinley, Sean - In: International journal of contemporary hospitality management 26 (2014) 5, pp. 663-678

Persistent link: https://www.econbiz.de/10010395538

Productivity, quality and relationship marketing in service operations : a revisit in a new service paradigm

Gummesson, Evert - In: International journal of contemporary hospitality management 26 (2014) 5, pp. 656-662

Persistent link: https://www.econbiz.de/10010395540

Development and initial validation of a hospitality employees' job satisfaction index : evidence from Australia

McPhail, Ruth; Patiar, Anoop; Herington, Carmel; Creed, … - In: International journal of contemporary hospitality management 27 (2015) 8, pp. 1814-1838

Persistent link: https://www.econbiz.de/10011447528

Customer satisfaction and its measurement in hospitality enterprises : a revisit and update

Pizam, Abraham; Shapoval, Valeriya; Ellis, Taylor - In: International journal of contemporary hospitality management 28 (2016) 1, pp. 2-35

Persistent link: https://www.econbiz.de/10011435642

1
2
3
4
5
6
7
8
9
10
Next
Last