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~isPartOf:"International journal of contemporary hospitality management"
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Beziehungsmarketing
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Customer satisfaction
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International journal of contemporary hospitality management
Journal of business research : JBR
660
Journal of retailing and consumer services
586
Industrial marketing management : the international journal for industrial and high-tech firms
410
International journal of hospitality management
314
SpringerLink / Bücher
273
The journal of services marketing
226
The journal of business & industrial marketing
211
The service industries journal
189
Journal of strategic marketing
174
Journal of the Academy of Marketing Science
173
International journal of electronic customer relationship management : IJECRM
152
Journal of marketing
126
Journal of hospitality marketing & management
120
Journal of service research : JSR
120
Tourism management : research, policies, practice
120
Journal of travel and tourism marketing
119
Journal of service management
114
Cogent business & management
111
The journal of product & brand management
110
Marketing intelligence & planning
109
European Journal of Marketing
108
Journal of retailing
108
The journal of brand management : an international journal
108
Asia Pacific journal of marketing and logistics
107
Psychology & marketing
106
Journal of Business & Industrial Marketing
105
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
103
Gabler Edition Wissenschaft
102
European journal of marketing : EJM
97
Services marketing quarterly
96
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
88
Service business
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
84
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
78
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of Services Marketing
77
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
75
The international review of retail, distribution and consumer research
75
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ECONIS (ZBW)
127
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1
An exploratory study of competencies required to co-create memorable customer experiences in the hospitality industry
Bharwani, Sonia
;
Jauhari, Vinnie
- In:
International journal of contemporary hospitality management
25
(
2013
)
6
,
pp. 823-843
Persistent link: https://www.econbiz.de/10010125925
Saved in:
2
The cascading affective consequences of exercise among hotel workers
Magnini, Vincent P.
;
Lee, Gyumin
;
Kim, Peter Beomcheol
- In:
International journal of contemporary hospitality management
23
(
2011
)
5
,
pp. 624-643
Persistent link: https://www.econbiz.de/10009267067
Saved in:
3
Emotional
intelligence
and emotional labor acting strategies among frontline hotel employees
Kim, Taegoo
;
Yoo, Joanne Jung-eun
;
Lee, Gyehee
;
Kim, …
- In:
International journal of contemporary hospitality management
24
(
2012
)
7
,
pp. 1029-1045
Persistent link: https://www.econbiz.de/10009666524
Saved in:
4
What helps or hinders the emotional
intelligence
practice? : a study of Vietnamese hotel workers
Quynh Nhu Thi Nguyen
;
Ladkin, Adele
;
Osman, Hanaa
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 534-554
Persistent link: https://www.econbiz.de/10013164476
Saved in:
5
Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Han, Su-Jin
;
Lee, Kyung Hee
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
Saved in:
6
Why is employees' emotional
intelligence
important? : the effects of EI on stress-coping styles and job satisfaction in the hospitality industry
Jung, Hyo Sun
;
Yoon, Hye Hyun
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1649-1675
Persistent link: https://www.econbiz.de/10011613983
Saved in:
7
Effect of restaurant manager emotional
intelligence
and support on front-of-house employees' job satisfaction
Han, Su-Jin
;
Kim, Woo Gon
;
Kang, Sora
- In:
International journal of contemporary hospitality management
29
(
2017
)
11
,
pp. 2807-2825
Persistent link: https://www.econbiz.de/10011799910
Saved in:
8
Family incivility, emotional exhaustion, and hotel employees' outcomes : a moderated mediation model
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
International journal of contemporary hospitality management
35
(
2023
)
9
,
pp. 3053-3076
Persistent link: https://www.econbiz.de/10014334278
Saved in:
9
Customer relationship management for hotels in Hong Kong
Lo, Ada S.
;
Stalcup, Lawrence D.
;
Lee, Amy
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 139-159
Persistent link: https://www.econbiz.de/10003976099
Saved in:
10
Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study
Mohsin, Asad
;
Lockyer, Tim
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 160-173
Persistent link: https://www.econbiz.de/10003976102
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