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Where is the love? : investigating multiple membership and hotel customer loyalty

Xiong, Lina; King, Ceridwyn; Hu, Clark - In: International journal of contemporary hospitality management 26 (2014) 4, pp. 572-592

Persistent link: https://www.econbiz.de/10010387389

Hotel loyalty programs : how valuable is valuable enough? : Lijia (Karen) Xie and Chih-Chien Chen

Xie, Lijia Karen; Chen, Chih-chien - In: International journal of contemporary hospitality management 26 (2014) 1, pp. 107-129

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Back to the future : progress and trends in hotel loyalty marketing

Tanford, Sarah; Shoemaker, Stowe; Dinca, Alexandra - In: International journal of contemporary hospitality management 28 (2016) 9, pp. 1937-1967

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Building brand relationship quality among hotel loyalty program members

Lo, Ada S.; Im, Holly Hyunjung; Chen, Yong; Qu, Hailin - In: International journal of contemporary hospitality management 29 (2017) 1, pp. 458-488

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The theory-practice research gains from big data : evidence from hospitality loyalty programs

Rita, Paulo; Tiago, Maria Teresa Borges; Caetano, Joana - In: International journal of contemporary hospitality management 35 (2023) 12, pp. 4486-4501

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Customer relationship management for hotels in Hong Kong

Lo, Ada S.; Stalcup, Lawrence D.; Lee, Amy - In: International journal of contemporary hospitality management 22 (2010) 2/3, pp. 139-159

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Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study

Mohsin, Asad; Lockyer, Tim - In: International journal of contemporary hospitality management 22 (2010) 2/3, pp. 160-173

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What really brings them back? : the impact of tangible quality on affect and intention for casual dining restaurant patrons

Kincaid, Clark; Baloglu, Seyhmus; Mao, Zhenxing; … - In: International journal of contemporary hospitality management 22 (2010) 2/3, pp. 209-220

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Small accommodation providers and UGC web sites : perceptions and practices

Hills, Joshua Rupert; Cairncross, Grant - In: International journal of contemporary hospitality management 23 (2011) 1, pp. 26-43

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Guests' perceptions on factors influencing customer loyalty : an analysis for UK hotels

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