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~isPartOf:"International journal of contemporary hospitality management"
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Consumer behaviour
261
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261
Beziehungsmarketing
120
Relationship marketing
120
Hotel industry
98
Hotellerie
98
Dienstleistungsqualität
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Customer satisfaction
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Kundenzufriedenheit
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International journal of contemporary hospitality management
Journal of business research : JBR
2,286
Journal of retailing and consumer services
2,063
International journal of hospitality management
920
International journal of consumer studies
776
Psychology & marketing
705
SpringerLink / Bücher
589
Journal of consumer research : JCR ; an interdisciplinary bimonthly
583
NBER working paper series
561
European Journal of Marketing
480
Industrial marketing management : the international journal for industrial and high-tech firms
475
Working paper / National Bureau of Economic Research, Inc.
469
Asia Pacific journal of marketing and logistics
436
NBER Working Paper
411
The journal of product & brand management
407
Tourism management : research, policies, practice
402
Journal of Consumer Marketing
397
European journal of marketing : EJM
396
The journal of brand management : an international journal
379
Journal of travel and tourism marketing
376
Journal of the Academy of Marketing Science
374
Journal of marketing research : JMR
373
The journal of services marketing
371
Cogent business & management
369
Management science : journal of the Institute for Operations Research and the Management Sciences
368
Journal of marketing
366
Journal of marketing management : MM
359
Journal of retailing
357
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
348
The service industries journal
334
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
333
Marketing intelligence & planning
331
Journal of international consumer marketing
330
Journal of marketing communications
319
Marketing letters : a journal of research in marketing
317
International journal of retail & distribution management
315
The international review of retail, distribution and consumer research
314
Journal of strategic marketing
305
Journal of hospitality marketing & management
302
Technological forecasting & social change : an international journal
302
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ECONIS (ZBW)
317
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1
An exploratory study of marketing, physical and people related performance criteria in hotels
Ramanathan, Ramakrishnan
- In:
International journal of contemporary hospitality management
24
(
2012
)
1
,
pp. 44-61
Persistent link: https://www.econbiz.de/10009510231
Saved in:
2
The effects of luxury restaurant environments on diners' emotions and loyalty : incorporating diner expectations into an extended Mehrabian-Russell model
Chen, Annie Huiling
;
Peng, Norman
;
Hung, Kuang-peng
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 236-260
Persistent link: https://www.econbiz.de/10011300093
Saved in:
3
Transitioning loyalty programs : a commentary on "the relationship between customer loyalty and customer satisfaction"
Bowen, John T.
;
Chen McCain, Shiang-Lih
- In:
International journal of contemporary hospitality management
27
(
2015
)
3
,
pp. 415-430
Persistent link: https://www.econbiz.de/10011308462
Saved in:
4
Customer loyalty : a review and future directions with a special focus on the hospitality industry
Kandampully, Jay
;
Zhang, Tingting Christina
;
Bilgihan, Anil
- In:
International journal of contemporary hospitality management
27
(
2015
)
3
,
pp. 379-414
Persistent link: https://www.econbiz.de/10011308466
Saved in:
5
Examine the cognitive and affective antecedents to service recovery satisfaction : a field study of delayed airline passengers
Wen, Biyan
;
Chi, Christina Geng-qing
- In:
International journal of contemporary hospitality management
25
(
2013
)
3
,
pp. 306-327
Persistent link: https://www.econbiz.de/10009730488
Saved in:
6
Does the importance of hotel attributes differ for senior tourists? : a comparison of three markets
Caber, Meltem
;
Albayrak, Tahir
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 610-628
Persistent link: https://www.econbiz.de/10010387385
Saved in:
7
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
8
Investigating the wellness tourism factors in hot spring hotel customer service
Chen, Kaung-hwa
;
Chang, Feng-hsiang
;
Wu, Chihkang
- In:
International journal of contemporary hospitality management
25
(
2013
)
7
,
pp. 1092-1114
Persistent link: https://www.econbiz.de/10010194874
Saved in:
9
Causal relationships between table game players’ perceptions of service quality, perceived winning, and game spending : moderating effects of demographic factors
Jeon, Sang Mi
;
Magnini, Vincent P.
;
Kim, Insin
;
Hyun, …
- In:
International journal of contemporary hospitality management
25
(
2013
)
6
,
pp. 922-944
Persistent link: https://www.econbiz.de/10010125916
Saved in:
10
Hospitality-based critical incidents : a cross-cultural comparison
Swanson, Scott R.
;
Huang, Yinghua
;
Wang, Baoheng
- In:
International journal of contemporary hospitality management
26
(
2014
)
1
,
pp. 50-68
Persistent link: https://www.econbiz.de/10010249721
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