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New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen; Svensson, Göran; Otero-Neira, Carmen; … - In: International journal of contemporary hospitality management 27 (2015) 1, pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
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Quality of physical surroundings and service encounters, airfare, trust and intention during the flight : age-group difference (young, middle-aged, and mature)
Han, Heesup; Hwang, Jinsoo - In: International journal of contemporary hospitality management 27 (2015) 4, pp. 585-607
Persistent link: https://www.econbiz.de/10011326581
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Service quality and brand loyalty : the mediation effect of brand passion, brand affection and self-brand connection
Hemsley-Brown, Jane; Alnawas, Ibrahim - In: International journal of contemporary hospitality management 28 (2016) 12, pp. 2771-2794
Persistent link: https://www.econbiz.de/10011610968
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Examine the cognitive and affective antecedents to service recovery satisfaction : a field study of delayed airline passengers
Wen, Biyan; Chi, Christina Geng-qing - In: International journal of contemporary hospitality management 25 (2013) 3, pp. 306-327
Persistent link: https://www.econbiz.de/10009730488
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An extended model of employees' service innovation behavior in the airline industry
Lee, Kwang-Ho; Hyun, Sunghyup Sean - In: International journal of contemporary hospitality management 28 (2016) 8, pp. 1622-1648
Persistent link: https://www.econbiz.de/10011613961
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Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study
Mohsin, Asad; Lockyer, Tim - In: International journal of contemporary hospitality management 22 (2010) 2/3, pp. 160-173
Persistent link: https://www.econbiz.de/10003976102
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What really brings them back? : the impact of tangible quality on affect and intention for casual dining restaurant patrons
Kincaid, Clark; Baloglu, Seyhmus; Mao, Zhenxing; … - In: International journal of contemporary hospitality management 22 (2010) 2/3, pp. 209-220
Persistent link: https://www.econbiz.de/10003976109
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Guests' perceptions on factors influencing customer loyalty : an analysis for UK hotels
Ramanathan, Usha; Ramanthan, Ramakrishnan - In: International journal of contemporary hospitality management 23 (2011) 1, pp. 7-25
Persistent link: https://www.econbiz.de/10008992205
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Understanding perceived casino service difference among casino players
Wong, IpKin Anthony; Fong, Hoi In Veronica; Liu, … - In: International journal of contemporary hospitality management 24 (2012) 5, pp. 753-773
Persistent link: https://www.econbiz.de/10009568730
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Programming quality of festivals : conceptualization, measurement, and relation to consequences
Yan, Qi; Zhang, Hanqin; Li, Mimi - In: International journal of contemporary hospitality management 24 (2012) 4, pp. 653-673
Persistent link: https://www.econbiz.de/10009568741