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~isPartOf:"International journal of contemporary hospitality management"
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Consumer behaviour
261
Konsumentenverhalten
261
Customer satisfaction
140
Kundenzufriedenheit
140
Dienstleistungsqualität
121
Service quality
121
Beziehungsmarketing
120
Relationship marketing
120
Hotel industry
115
Hotellerie
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Han, Heesup
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Guchait, Priyanko
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Gursoy, Dogan
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Huang, Songshan
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International journal of contemporary hospitality management
Journal of business research : JBR
2,405
Journal of retailing and consumer services
2,119
International journal of hospitality management
963
International journal of consumer studies
781
Psychology & marketing
709
SpringerLink / Bücher
670
Journal of consumer research : JCR ; an interdisciplinary bimonthly
592
NBER working paper series
575
Industrial marketing management : the international journal for industrial and high-tech firms
507
Working paper / National Bureau of Economic Research, Inc.
479
Asia Pacific journal of marketing and logistics
457
The service industries journal
443
Tourism management : research, policies, practice
440
Journal of travel and tourism marketing
426
NBER Working Paper
423
The journal of services marketing
419
European journal of marketing : EJM
409
The journal of product & brand management
409
Journal of marketing research : JMR
397
Management science : journal of the Institute for Operations Research and the Management Sciences
390
Journal of marketing
388
Journal of the Academy of Marketing Science
387
Journal of marketing management : MM
386
The journal of brand management : an international journal
385
Cogent business & management
370
Journal of retailing
365
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
350
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
334
Journal of hospitality marketing & management
330
Journal of international consumer marketing
330
Marketing letters : a journal of research in marketing
330
Technological forecasting & social change : an international journal
324
International journal of retail & distribution management
317
Journal of strategic marketing
317
Journal of business ethics : JOBE
315
Journal of marketing communications
315
The international review of retail, distribution and consumer research
313
Journal of consumer behaviour : an international research review
310
Journal of fashion marketing and management
307
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ECONIS (ZBW)
358
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1
The effects of image and price fairness : a consideration of delight and loyalty in the waterpark industry
Jin, Naehyun Paul
;
Line, Nathaniel D.
;
Merkebu, Jerusalem
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1895-1914
Persistent link: https://www.econbiz.de/10011624189
Saved in:
2
Back to the future : progress and trends in hotel loyalty marketing
Tanford, Sarah
;
Shoemaker, Stowe
;
Dinca, Alexandra
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1937-1967
Persistent link: https://www.econbiz.de/10011624195
Saved in:
3
Service quality and brand loyalty : the mediation effect of brand passion, brand affection and self-brand connection
Hemsley-Brown, Jane
;
Alnawas, Ibrahim
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2771-2794
Persistent link: https://www.econbiz.de/10011610968
Saved in:
4
Customers' perceived website service quality and its effects on e-loyalty
Jeon, Myunghee Mindy
;
Jeong, Miyoung
- In:
International journal of contemporary hospitality management
29
(
2017
)
1
,
pp. 438-457
Persistent link: https://www.econbiz.de/10011611261
Saved in:
5
A critical review of research on customer experience management : theoretical, methodological and cultural perspectives
Hwang, Johye
;
Seo, Soobin
- In:
International journal of contemporary hospitality management
28
(
2016
)
10
,
pp. 2218-2246
Persistent link: https://www.econbiz.de/10011567263
Saved in:
6
Insights into emotional contagion and its effects at the hotel front desk
Ustrov, Yury
;
Aparicio-Valverde, Mireia
;
Ryan, Gerard
- In:
International journal of contemporary hospitality management
28
(
2016
)
10
,
pp. 2285-2309
Persistent link: https://www.econbiz.de/10011567315
Saved in:
7
Do perceived CSR initiatives enhance customer preference and loyalty in casinos?
Liu, Matthew Tingchi
;
Wong, IpKin Anthony
;
Chu, Rongwei
; …
- In:
International journal of contemporary hospitality management
26
(
2014
)
7
,
pp. 1024-1045
Persistent link: https://www.econbiz.de/10010426100
Saved in:
8
Transitioning loyalty programs : a commentary on "the relationship between customer loyalty and customer satisfaction"
Bowen, John T.
;
Chen McCain, Shiang-Lih
- In:
International journal of contemporary hospitality management
27
(
2015
)
3
,
pp. 415-430
Persistent link: https://www.econbiz.de/10011308462
Saved in:
9
Customer loyalty : a review and future directions with a special focus on the hospitality industry
Kandampully, Jay
;
Zhang, Tingting Christina
;
Bilgihan, Anil
- In:
International journal of contemporary hospitality management
27
(
2015
)
3
,
pp. 379-414
Persistent link: https://www.econbiz.de/10011308466
Saved in:
10
Developing a typology of disruptive customer behaviors : influence of customer misbehavior on service experience of by-standing customers
Gursoy, Dogan
;
Cai, Ruiying
;
Anaya, Gerardo Joel
- In:
International journal of contemporary hospitality management
29
(
2017
)
9
,
pp. 2341-2360
Persistent link: https://www.econbiz.de/10011761812
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