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Examining the dynamics of customer adoption of retail loyalty programmes in India
Bhardwaj, Renu; Soni, Pavleen - In: International journal of electronic customer … 12 (2020) 4, pp. 357-372
Persistent link: https://www.econbiz.de/10012509251
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Understanding the impact of service convenience on customer satisfaction in home delivery : evidence from Pakistan
Mehmood, Syeda Marium; Arsalan Najmi - In: International journal of electronic customer … 11 (2017/2018) 1, pp. 23-43
Persistent link: https://www.econbiz.de/10011889860
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Cause and effect among expected, predicted and perceived relationship quality : the case of Taiwanese life insurance companies
Chen, Tser-yieth; Chou, Yu-Ting - In: International journal of electronic customer … 1 (2007/08) 1, pp. 41-60
Persistent link: https://www.econbiz.de/10003754259
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The impact of customer education on customer participation, functional service quality and trust in restaurant services
Yin, Cheng-yue; Yang, Xue - In: International journal of services, economics and management 1 (2007/09) 3, pp. 233-249
Persistent link: https://www.econbiz.de/10003837086
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Service quality, image and loyalty towards Malaysian hotels
Cham Tat Huei; Easvaralingam, Yalini - In: International journal of services, economics and management 4 (2012) 3, pp. 267-281
Persistent link: https://www.econbiz.de/10009734557
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Understanding satisfying service encounters in retail banking : a dyadic perspective
Kania, Nathalie; Gruber, Thorsten - In: International journal of services, economics and management 5 (2013) 3, pp. 222-255
Persistent link: https://www.econbiz.de/10010255101
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Customer attribution of service failure and its impact in social commerce environment
Kim, Yaeeun; Chang, Younghoon; Siew Fan Wong; Park, … - In: International journal of electronic customer … 8 (2014) 1/3, pp. 136-158
Persistent link: https://www.econbiz.de/10011471162
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A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei; Chen, Chien-Chou - In: International journal of electronic customer … 7 (2013) 3/4, pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
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Special issue: Service imperatives in the new economy : enhancing customer experience
Mathew, P. V. (contributor) - 2014
Persistent link: https://www.econbiz.de/10010432133
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Enhancing customer experience in Canadian hotels
Jayawardena, Chandana; Sukhu, Anupama - In: International journal of services, economics and management 6 (2014) 2, pp. 163-180
Persistent link: https://www.econbiz.de/10010432158