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A framework for constructing customer relationship management strategy map based on multiple criteria decision-making approach
Shapouri, Fatemeh; Keramati, Abbas - In: International journal of electronic customer … 9 (2015) 2/3, pp. 175-188
Persistent link: https://www.econbiz.de/10011586457
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The relationships among information systems, knowledge sharing, and customer relationship management in banking industry
Phung, Thanh-Binh - In: International journal of electronic customer … 10 (2016) 1, pp. 65-87
Persistent link: https://www.econbiz.de/10011687970
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The impact of knowledge management on customer relationship management : a case from the fast food industry in Jordan
Mahawrah, Fadi; Shehabat, Issa; Abu-Shanab, Emad - In: International journal of electronic customer … 10 (2016) 2/4, pp. 138-157
Persistent link: https://www.econbiz.de/10011688025
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The mediating effect of marketing capability in the relationship between CRM on business performance in Indonesia and Thailand service industry
Fatmawati, Indah; Nuryakin; Siriyota, Kumpanat - In: International journal of electronic customer … 13 (2021) 2, pp. 99-116
Persistent link: https://www.econbiz.de/10012939786
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Evaluating the satisfaction index using automated interaction service and customer knowledgebase : a big data approach to CRM
Chiranjeevi, H. S.; Shenoy, Manjula K.; Diwakaruni, Syam S. - In: International journal of electronic customer … 12 (2019) 1, pp. 21-39
Persistent link: https://www.econbiz.de/10012253350
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The current status of customer relationship management : experience of small businesses in the Jordanian food industry
Al-Weshah, Ghazi A. - In: International journal of electronic customer … 12 (2019) 1, pp. 1-20
Persistent link: https://www.econbiz.de/10012253352
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Investigating the moderated mediation effect on customer relationship management and customer acquisition
Das, Subhasish; Mishra, Manit; Mohanty, Prasanta Kumar - In: International journal of electronic customer … 12 (2019) 2, pp. 167-190
Persistent link: https://www.econbiz.de/10012253357
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Influence of customer relationship management on customer behaviour, a moderating role of social media in bank and financial institutions
Baral, Pramis; Shrestha, Binod Krishna - In: International journal of electronic customer … 12 (2019) 2, pp. 75-96
Persistent link: https://www.econbiz.de/10012253371
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Investigating factors in implementation of electronic customer relationship management and its consequences in private hospitals in Isfahan city
Seify, Mohsen; Tabaeeian, Reihaneh Alsadat; … - In: International journal of electronic customer … 12 (2020) 3, pp. 225-245
Persistent link: https://www.econbiz.de/10012509228
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Towards a conceptual framework for customer relationship management for public universities in Mauritius
Roopchund, Randhir - In: International journal of electronic customer … 12 (2020) 4, pp. 326-356
Persistent link: https://www.econbiz.de/10012509248