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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
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Beziehungsmarketing
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Relationship marketing
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Customer satisfaction
50
Kundenzufriedenheit
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E-commerce
44
Electronic Commerce
44
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Keramati, Abbas
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Arsalan Najmi
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International journal of electronic customer relationship management : IJECRM
Journal of business research : JBR
913
Journal of retailing and consumer services
821
International journal of hospitality management
683
Industrial marketing management : the international journal for industrial and high-tech firms
465
The service industries journal
453
The journal of services marketing
361
Journal of Services Marketing
350
SpringerLink / Bücher
342
Tourism management : research, policies, practice
291
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
286
International journal of contemporary hospitality management
273
Journal of travel and tourism marketing
264
NBER working paper series
247
Journal of hospitality marketing & management
244
Working paper / National Bureau of Economic Research, Inc.
240
Journal of the Academy of Marketing Science
229
European Journal of Marketing
224
NBER Working Paper
218
The journal of business & industrial marketing
215
Journal of strategic marketing
211
International Journal of Bank Marketing
201
Services marketing quarterly
200
Cogent business & management
199
Journal of service research : JSR
193
Auditing : a journal of practice & theory
181
Journal of service management
175
Asia Pacific journal of marketing and logistics
170
Journal of air transport management
167
Journal of marketing
163
Psychology & marketing
162
Service business
162
The TQM journal : the international review of organizational improvement
159
Journal of retailing
158
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
156
International journal of productivity and quality management : IJPQM
153
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
153
Journal of Business & Industrial Marketing
147
European journal of marketing : EJM
141
Marketing intelligence & planning
140
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ECONIS (ZBW)
168
OLC EcoSci
9
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1
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei
;
Chen, Chien-Chou
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
Saved in:
2
Determinants of customer satisfaction in Kabul : evidence from the restaurant industry
Hamidy, Hamidullah
;
Walker, Dale
;
Claver, Jimbo H.
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 203-247
Persistent link: https://www.econbiz.de/10014309477
Saved in:
3
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
4
IT-enabled inter-firm governance model to manage service quality level through customers' feedback
Song, Jae H.
;
Sohn, Changsoo
- In:
International journal of electronic customer …
9
(
2015
)
2/3
,
pp. 122-137
Persistent link: https://www.econbiz.de/10011586443
Saved in:
5
Customer attribution of service failure and its impact in social commerce environment
Kim, Yaeeun
;
Chang, Younghoon
;
Siew Fan Wong
;
Park, …
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 136-158
Persistent link: https://www.econbiz.de/10011471162
Saved in:
6
Customer decision-making processes and motives for self-service technology usage in multi-channel hospitality environments
Kelly, Petranka
;
Lawlor, Jennifer
;
Mulvey, Michael
- In:
International journal of electronic customer …
7
(
2013
)
2
,
pp. 98-116
Persistent link: https://www.econbiz.de/10010395350
Saved in:
7
Transparency in SERVQUAL model to deal with information-enabled customers
Agrawal, Shiv Ratan
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 117-145
Persistent link: https://www.econbiz.de/10012939796
Saved in:
8
The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
Saved in:
9
Evaluating the satisfaction index using automated interaction service and customer knowledgebase : a big data approach to CRM
Chiranjeevi, H. S.
;
Shenoy, Manjula K.
;
Diwakaruni, Syam S.
- In:
International journal of electronic customer …
12
(
2019
)
1
,
pp. 21-39
Persistent link: https://www.econbiz.de/10012253350
Saved in:
10
Designing the impact pattern of electronic service quality thorugh perceived value and electronic trust on customers' electronic commitment : case study of customers of different b...
Zaneian, Z.
;
Seify, M.
;
Joukar, A.
- In:
International journal of electronic customer …
9
(
2015
)
4
,
pp. 220-239
Persistent link: https://www.econbiz.de/10011606925
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