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Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen; Kumar, Satinder - In: International journal of electronic customer … 12 (2020) 3, pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
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The customer trust and customer commitment of e-customer relationship management : study at Jordan of mobile phone services
Al-nassar, Bilal Ali Yaseen - In: International journal of electronic customer … 9 (2015) 1, pp. 33-55
Persistent link: https://www.econbiz.de/10011575147
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Analysing the adoption of Customer Relationship Management in Indian service sector : an empirical study
Sangle, Purnima S.; Verma, Sanjeev - In: International journal of electronic customer … 2 (2008) 1, pp. 85-99
Persistent link: https://www.econbiz.de/10003772123
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Transactional marketing and relationship marketing paradigms : a structural equation modelling approach
Akroush, Mamoun N. - In: International journal of electronic customer … 4 (2010) 2, pp. 125-160
Persistent link: https://www.econbiz.de/10003974005
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Real-time analysis on finding significance of data mining on CRM of service sector organisations : an Indian perspective
Bhatnagar, Vishal; Ranjan, Jayanthi; Singh, Raghuvir - In: International journal of electronic customer … 5 (2011) 2, pp. 171-201
Persistent link: https://www.econbiz.de/10009297339
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Identification of customer churn determinants using censored log file data in the Iranian mobile telecommunications service industry
Keramati, Abbas; Azadeh, Mohammad Ali; Mohammadi, Mehrdad; … - In: International journal of electronic customer … 5 (2011) 2, pp. 111-129
Persistent link: https://www.econbiz.de/10009297356
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Evaluating the satisfaction index using automated interaction service and customer knowledgebase : a big data approach to CRM
Chiranjeevi, H. S.; Shenoy, Manjula K.; Diwakaruni, Syam S. - In: International journal of electronic customer … 12 (2019) 1, pp. 21-39
Persistent link: https://www.econbiz.de/10012253350
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The values of BI-empowered customer service in telecom
Al-Zadjali, Mohamed; Al-Busaidi, Kamla Ali - In: International journal of electronic customer … 11 (2017/2018) 4, pp. 363-383
Persistent link: https://www.econbiz.de/10011989800
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Customer communication in distance shopping : how to reveal complexities through socio-pragmatic conversation analysis
Larsson, Ulf; Goldkuhl, Göran; Johansson, Britt-Marie - In: International journal of electronic customer … 3 (2009) 3, pp. 236-263
Persistent link: https://www.econbiz.de/10003897769
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A structural equation model of management strategies and firm performance : a case study of logistics service quality on home delivery
Huang, Yu-kai; Feng, Cheng-min; Wu, Pei-ju - In: International journal of electronic customer … 3 (2009) 3, pp. 281-300
Persistent link: https://www.econbiz.de/10003898858