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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
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Beziehungsmarketing
149
Relationship marketing
140
E-commerce
41
Electronic Commerce
41
Konsumentenverhalten
35
Consumer behaviour
33
Customer satisfaction
32
Kundenzufriedenheit
32
Dienstleistungsqualität
23
customer relationship management
23
Service quality
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CRM
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Online-Handel
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Online retailing
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customer satisfaction
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AHP-Verfahren
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Keramati, Abbas
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Muhammad Anshari
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Albadvi, Amir
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Alhawari, Samer
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Arsalan Najmi
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Askari, Narges
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International journal of electronic customer relationship management : IJECRM
Journal of business research : JBR
744
Journal of retailing and consumer services
646
Industrial marketing management : the international journal for industrial and high-tech firms
457
The service industries journal
457
SpringerLink / Bücher
360
International journal of hospitality management
341
The journal of services marketing
307
The journal of business & industrial marketing
225
Journal of the Academy of Marketing Science
185
Journal of strategic marketing
173
Journal of service management
167
Journal of service research : JSR
165
International journal of contemporary hospitality management
144
Service business
142
Journal of marketing
131
Journal of hospitality marketing & management
130
Services marketing quarterly
127
Journal of travel and tourism marketing
123
Tourism management : research, policies, practice
122
Gabler Edition Wissenschaft
121
Psychology & marketing
120
International journal of production economics
118
Asia Pacific journal of marketing and logistics
117
Journal of retailing
116
European Journal of Marketing
115
Cogent business & management
114
Journal of Business & Industrial Marketing
114
The journal of product & brand management
113
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
113
The journal of brand management : an international journal
112
Journal of Services Marketing
109
European journal of marketing : EJM
106
European journal of operational research : EJOR
105
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
105
Marketing intelligence & planning
105
Springer eBook Collection / Business and Economics
90
The international journal of bank marketing : IJBM
90
Journal of marketing management : MM
85
Journal of service research
85
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ECONIS (ZBW)
146
OLC EcoSci
9
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1
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
2
The customer trust and customer commitment of e-customer relationship management : study at Jordan of mobile phone services
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
9
(
2015
)
1
,
pp. 33-55
Persistent link: https://www.econbiz.de/10011575147
Saved in:
3
Analysing the adoption of Customer Relationship Management in Indian service sector : an empirical study
Sangle, Purnima S.
;
Verma, Sanjeev
- In:
International journal of electronic customer …
2
(
2008
)
1
,
pp. 85-99
Persistent link: https://www.econbiz.de/10003772123
Saved in:
4
Transactional marketing and relationship marketing paradigms : a structural equation modelling approach
Akroush, Mamoun N.
- In:
International journal of electronic customer …
4
(
2010
)
2
,
pp. 125-160
Persistent link: https://www.econbiz.de/10003974005
Saved in:
5
Real-time analysis on finding significance of data mining on CRM of service sector organisations : an Indian perspective
Bhatnagar, Vishal
;
Ranjan, Jayanthi
;
Singh, Raghuvir
- In:
International journal of electronic customer …
5
(
2011
)
2
,
pp. 171-201
Persistent link: https://www.econbiz.de/10009297339
Saved in:
6
Identification of customer churn determinants using censored log file data in the Iranian mobile telecommunications service industry
Keramati, Abbas
;
Azadeh, Mohammad Ali
;
Mohammadi, Mehrdad
; …
- In:
International journal of electronic customer …
5
(
2011
)
2
,
pp. 111-129
Persistent link: https://www.econbiz.de/10009297356
Saved in:
7
Evaluating the satisfaction index using automated interaction service and customer knowledgebase : a big data approach to CRM
Chiranjeevi, H. S.
;
Shenoy, Manjula K.
;
Diwakaruni, Syam S.
- In:
International journal of electronic customer …
12
(
2019
)
1
,
pp. 21-39
Persistent link: https://www.econbiz.de/10012253350
Saved in:
8
The values of BI-empowered customer service in telecom
Al-Zadjali, Mohamed
;
Al-Busaidi, Kamla Ali
- In:
International journal of electronic customer …
11
(
2017/2018
)
4
,
pp. 363-383
Persistent link: https://www.econbiz.de/10011989800
Saved in:
9
Customer communication in distance shopping : how to reveal complexities through socio-pragmatic conversation analysis
Larsson, Ulf
;
Goldkuhl, Göran
;
Johansson, Britt-Marie
- In:
International journal of electronic customer …
3
(
2009
)
3
,
pp. 236-263
Persistent link: https://www.econbiz.de/10003897769
Saved in:
10
A structural equation model of management strategies and firm performance : a case study of logistics service quality on home delivery
Huang, Yu-kai
;
Feng, Cheng-min
;
Wu, Pei-ju
- In:
International journal of electronic customer …
3
(
2009
)
3
,
pp. 281-300
Persistent link: https://www.econbiz.de/10003898858
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