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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
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Beziehungsmarketing
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Relationship marketing
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Customer satisfaction
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E-commerce
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Keramati, Abbas
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Muhammad Anshari
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Abu-Shanab, Emad
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Albadvi, Amir
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Alhawari, Samer
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Arsalan Najmi
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Askari, Narges
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International journal of electronic customer relationship management : IJECRM
International journal of hospitality management
1,403
Journal of business research : JBR
952
Journal of retailing and consumer services
838
International journal of contemporary hospitality management
515
The service industries journal
514
Industrial marketing management : the international journal for industrial and high-tech firms
502
Tourism management : research, policies, practice
493
The journal of services marketing
370
Journal of hospitality marketing & management
357
SpringerLink / Bücher
356
Journal of Services Marketing
351
MPRA Paper
334
Journal of travel and tourism marketing
313
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
292
Journal of the Academy of Marketing Science
235
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
234
The journal of business & industrial marketing
228
European Journal of Marketing
225
IASE Conference Papers
213
Journal of strategic marketing
212
Cogent business & management
211
Services marketing quarterly
205
International Journal of Bank Marketing
204
NBER working paper series
203
Working paper / National Bureau of Economic Research, Inc.
203
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
198
Journal of service research : JSR
197
International Journal of Sport Finance
190
Tourism economics : the business and finance of tourism and recreation
190
Service business
188
Tourism management perspectives : TMP
188
Auditing : a journal of practice & theory
181
NBER Working Paper
179
Journal of service management
178
Asia Pacific journal of marketing and logistics
176
Journal of marketing
175
Psychology & marketing
169
Journal of air transport management
168
The TQM journal : the international review of organizational improvement
164
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ECONIS (ZBW)
171
OLC EcoSci
9
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1
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei
;
Chen, Chien-Chou
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
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2
Do customer equity drivers affect customer relationship quality and customer relational outcomes in banking?
Al-Wugayan, Adel A. A.
- In:
International journal of electronic customer …
13
(
2021
)
1
,
pp. 1-29
Persistent link: https://www.econbiz.de/10012598021
Saved in:
3
Investigating of the causal relationship among Relational Selling Behaviors, Cause-Related Marketing and Consumer Value in the resort hotel
Chen, Tser-yieth
;
Sung, Wei-Nown
;
Chen, Kuang-Cheng
; …
- In:
International journal of electronic customer …
1
(
2007/08
)
4
,
pp. 402-420
Persistent link: https://www.econbiz.de/10003754392
Saved in:
4
Determinants of customer satisfaction in Kabul : evidence from the restaurant industry
Hamidy, Hamidullah
;
Walker, Dale
;
Claver, Jimbo H.
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 203-247
Persistent link: https://www.econbiz.de/10014309477
Saved in:
5
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
6
IT-enabled inter-firm governance model to manage service quality level through customers' feedback
Song, Jae H.
;
Sohn, Changsoo
- In:
International journal of electronic customer …
9
(
2015
)
2/3
,
pp. 122-137
Persistent link: https://www.econbiz.de/10011586443
Saved in:
7
Customer attribution of service failure and its impact in social commerce environment
Kim, Yaeeun
;
Chang, Younghoon
;
Siew Fan Wong
;
Park, …
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 136-158
Persistent link: https://www.econbiz.de/10011471162
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8
Customer decision-making processes and motives for self-service technology usage in multi-channel hospitality environments
Kelly, Petranka
;
Lawlor, Jennifer
;
Mulvey, Michael
- In:
International journal of electronic customer …
7
(
2013
)
2
,
pp. 98-116
Persistent link: https://www.econbiz.de/10010395350
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9
Transparency in SERVQUAL model to deal with information-enabled customers
Agrawal, Shiv Ratan
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 117-145
Persistent link: https://www.econbiz.de/10012939796
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10
The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
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