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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
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When the Customer Is King : Em...
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Beziehungsmarketing
152
Relationship marketing
143
Customer satisfaction
50
Kundenzufriedenheit
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E-commerce
45
Electronic Commerce
45
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Keramati, Abbas
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Muhammad Anshari
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Abu-Shanab, Emad
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Albadvi, Amir
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Alhawari, Samer
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Arsalan Najmi
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International journal of electronic customer relationship management : IJECRM
Journal of business research : JBR
828
Journal of retailing and consumer services
797
International journal of hospitality management
567
IZA Discussion Papers
461
Industrial marketing management : the international journal for industrial and high-tech firms
449
Discussion paper series / IZA
407
SpringerLink / Bücher
341
The journal of services marketing
326
The service industries journal
308
Journal of Services Marketing
280
Tourism management : research, policies, practice
249
The journal of business & industrial marketing
238
Journal of travel and tourism marketing
226
International journal of contemporary hospitality management
217
Journal of the Academy of Marketing Science
217
NBER working paper series
216
European Journal of Marketing
213
Journal of hospitality marketing & management
212
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
207
Journal of strategic marketing
201
IZA Discussion Paper
178
International Journal of Bank Marketing
176
Journal of service research : JSR
173
Working paper / National Bureau of Economic Research, Inc.
171
NBER Working Paper
167
Psychology & marketing
164
Cogent business & management
163
Journal of service management
159
Services marketing quarterly
158
Journal of marketing
155
Asia Pacific journal of marketing and logistics
154
Journal of retailing
146
Journal of Business & Industrial Marketing
145
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
139
European journal of marketing : EJM
135
Service business
131
Marketing intelligence & planning
128
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
127
Gabler Edition Wissenschaft
121
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ECONIS (ZBW)
165
OLC EcoSci
9
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1
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
2
The customer trust and customer commitment of e-customer relationship management : study at Jordan of mobile phone services
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
9
(
2015
)
1
,
pp. 33-55
Persistent link: https://www.econbiz.de/10011575147
Saved in:
3
The values of BI-empowered customer service in telecom
Al-Zadjali, Mohamed
;
Al-Busaidi, Kamla Ali
- In:
International journal of electronic customer …
11
(
2017/2018
)
4
,
pp. 363-383
Persistent link: https://www.econbiz.de/10011989800
Saved in:
4
Understanding the impact of service convenience on customer satisfaction in home delivery : evidence from Pakistan
Mehmood, Syeda Marium
;
Arsalan Najmi
- In:
International journal of electronic customer …
11
(
2017/2018
)
1
,
pp. 23-43
Persistent link: https://www.econbiz.de/10011889860
Saved in:
5
Testing cloud computing for customer satisfaction and loyalty
Guimaraes, Tor
;
Paranjape, Ketan
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 72-86
Persistent link: https://www.econbiz.de/10011471138
Saved in:
6
Internet banking services as tool of CRM : a study of customer satisfaction in the National Capital Region, Delhi
Singh, Shamsher
;
Sirohi, Naveen J.
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011471152
Saved in:
7
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei
;
Chen, Chien-Chou
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
Saved in:
8
Investigating factors in implementation of electronic customer relationship management and its consequences in private hospitals in Isfahan city
Seify, Mohsen
;
Tabaeeian, Reihaneh Alsadat
; …
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 225-245
Persistent link: https://www.econbiz.de/10012509228
Saved in:
9
The impact of knowledge management on customer relationship management : a case from the fast food industry in Jordan
Mahawrah, Fadi
;
Shehabat, Issa
;
Abu-Shanab, Emad
- In:
International journal of electronic customer …
10
(
2016
)
2/4
,
pp. 138-157
Persistent link: https://www.econbiz.de/10011688025
Saved in:
10
Influence of eCRM on customer satisfaction and customer loyalty : a study on Bangladesh's fast food industry
Huda, S. S. M. Sadrul
;
Saha, Sunny
;
Kabir, Mohammad Humayun
- In:
International journal of electronic customer …
13
(
2021
)
1
,
pp. 30-44
Persistent link: https://www.econbiz.de/10012598022
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