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Do the roles of switching barriers on customer loyalty vary for different types of hotels?
Zhang, Hanqin Qiu; Ye, Haobin; Bai, Billy; Wang, Wei Heng - In: International journal of hospitality management 46 (2015), pp. 89-98
Persistent link: https://www.econbiz.de/10011301991
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The cross-impact of network externalities on relationship quality in exhibition sector
Lai, Ivan K. W. - In: International journal of hospitality management 48 (2015), pp. 52-67
Persistent link: https://www.econbiz.de/10011341601
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Service quality, customer satisfaction and loyalty in automobile repair services sector
Izogo, Ernest Emeka; Ogba, Ike-Elechi - In: International journal of quality & reliability management 32 (2015) 3, pp. 250-269
Persistent link: https://www.econbiz.de/10010531022
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CSR and customer loyalty : the roles of trust, customer identification with the company and satisfaction
Martínez, Patricia; Rodríguez del Bosque, Ignacio A. - In: International journal of hospitality management 35 (2013), pp. 89-99
Persistent link: https://www.econbiz.de/10010225848
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The antecedents of consumer satisfaction and loyality in fast food industry : a cross-national comparison between Chinese and Swiss consumers
Etemad-Sajadi, Reza; Rizzuto, Daniela - In: International journal of quality & reliability management 30 (2013) 7, pp. 780-798
Persistent link: https://www.econbiz.de/10009788880
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Service quality evaluation of car rental industry in China
Zhang, Min; Xie, Yueyue; Huang, Lili; He, Zhen - In: International journal of quality & reliability management 31 (2014) 1, pp. 82-102
Persistent link: https://www.econbiz.de/10010254288
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Examining determinants of cross buying behaviour in retail banking
Tung, Brian; Carlson, Jamie - In: International journal of quality & reliability management 32 (2015) 8, pp. 863-880
Persistent link: https://www.econbiz.de/10011457463
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The effects of transaction-specific satisfactions and integrated satisfaction on customer loyalty
Gao, Bo Wendy; Lai, Ivan K. W. - In: International journal of hospitality management 44 (2015), pp. 38-47
Persistent link: https://www.econbiz.de/10010501241
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Linking service quality, customer satisfaction and loyalty in casinos, does membership matter?
Dong, Shi Yong; Prentice, Catherine; He, Wei - In: International journal of hospitality management 40 (2014), pp. 81-91
Persistent link: https://www.econbiz.de/10010388587
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Exploring the visitors' decision-making process for Airbnb and hotel accommodations using value-attitude-behavior and theory of planned behavior
Tajeddini, Kayhan; Mostafa Rasoolimanesh, S.; Gamage, … - In: International journal of hospitality management 96 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012585666