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~isPartOf:"International journal of hospitality management"
~isPartOf:"Management research review"
~subject:"Customer loyalty"
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Reasons why dissatisfied custo...
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Customer loyalty
Beziehungsmarketing
16
Customer satisfaction
16
Kundenzufriedenheit
16
Relationship marketing
16
Consumer behaviour
12
Konsumentenverhalten
12
Dienstleistungsqualität
11
Service quality
11
Customer retention
5
Kundenbindung
5
Brand image
4
Brand management
4
Dissatisfaction
4
Hotel industry
4
Hotellerie
4
Markenführung
4
Markenimage
4
Airbnb
2
Brand attachment
2
Brand loyalty
2
Confidence
2
Corporate Social Responsibility
2
Corporate social responsibility
2
Kundenbindungsprogramm
2
Lieferantenmanagement
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Loyalty program
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Markentreue
2
Perception
2
Relationship quality
2
Revisit intention
2
Satisfaction
2
Supplier relationship management
2
Vertrauen
2
Viral marketing
2
Virales Marketing
2
Wahrnehmung
2
Arbeitszufriedenheit
1
Attitude
1
Beschwerdemanagement
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Gamage, Thilini Chathurika
2
Lai, Ivan K. W.
2
Mostafa Rasoolimanesh, S.
2
Tajeddini, Kayhan
2
Abd-Elrahman, Abd-Elrahman Hassanein
1
Bai, Billy
1
Camilleri, Mark Anthony
1
Chaijani, Milad Hooshmand
1
Dong, Shi Yong
1
Ferreira, Aristides Isidoro
1
Filieri, Raffaele
1
Gao, Bo Wendy
1
He, Wei
1
Izogo, Ernest Emeka
1
Kallmünzer, Andreas
1
Leal, Catarina Correia
1
Martin, Emma
1
Martínez, Patricia
1
Pradhan, Sudeepta
1
Prentice, Catherine
1
Qumsieh-Mussalam, Gretel
1
Rodríguez del Bosque, Ignacio A.
1
Sarkar, Abhigyan
1
Sreejesh, S.
1
Ul Hameed, Waseem
1
Wang, Wei Heng
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International journal of hospitality management
Management research review
Journal of Services Marketing
75
International Journal of Bank Marketing
54
Journal of Consumer Marketing
53
Journal of retailing and consumer services
42
European Journal of Marketing
40
International Journal of Retail & Distribution Management
34
Journal of Product & Brand Management
25
International Journal of Contemporary Hospitality Management
24
Marketing Intelligence & Planning
24
Strategic Direction
22
Journal of business research : JBR
18
Journal of Service Management
13
Strategy & Leadership
13
International journal of contemporary hospitality management
12
The TQM journal : the international review of organizational improvement
11
The international journal of bank marketing : IJBM
11
Asia Pacific Journal of Marketing and Logistics
10
Journal of Business & Industrial Marketing
10
Munich Business School - Publications
10
International Journal of Quality & Reliability Management
9
Management Decision
9
Munich Business School Working Paper
9
The TQM Journal
9
Asia Pacific journal of marketing and logistics
8
Journal of the Academy of Marketing Science
8
Service business
8
The TQM Magazine
8
International journal of quality & reliability management
7
Management Research Review
7
The journal of services marketing
7
Australasian marketing journal
6
Industrial Management & Data Systems
6
International journal of quality and service sciences
6
Journal of Fashion Marketing and Management: An International Journal
6
Journal of Islamic marketing
6
Journal of financial services marketing
6
Journal of service management
6
Business Strategy Series
5
Diskussionspapier
5
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ECONIS (ZBW)
12
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1
Do the roles of switching barriers on customer loyalty vary for different types of hotels?
Zhang, Hanqin Qiu
;
Ye, Haobin
;
Bai, Billy
;
Wang, Wei Heng
- In:
International journal of hospitality management
46
(
2015
),
pp. 89-98
Persistent link: https://www.econbiz.de/10011301991
Saved in:
2
The cross-impact of network externalities on relationship quality in exhibition sector
Lai, Ivan K. W.
- In:
International journal of hospitality management
48
(
2015
),
pp. 52-67
Persistent link: https://www.econbiz.de/10011341601
Saved in:
3
CSR and customer loyalty : the roles of trust, customer identification with the company and satisfaction
Martínez, Patricia
;
Rodríguez del Bosque, Ignacio A.
- In:
International journal of hospitality management
35
(
2013
),
pp. 89-99
Persistent link: https://www.econbiz.de/10010225848
Saved in:
4
Examining the roles played by a store satisfaction-love framework in shaping the influence of store loyalty programs
Sreejesh, S.
;
Sarkar, Abhigyan
;
Pradhan, Sudeepta
- In:
Management research review
39
(
2016
)
8
,
pp. 879-898
Persistent link: https://www.econbiz.de/10011534315
Saved in:
5
Should relationship quality be measured as a disaggregated or a composite construct?
Izogo, Ernest Emeka
- In:
Management research review
39
(
2016
)
1
,
pp. 115-131
Persistent link: https://www.econbiz.de/10011535920
Saved in:
6
The effects of transaction-specific satisfactions and integrated satisfaction on customer loyalty
Gao, Bo Wendy
;
Lai, Ivan K. W.
- In:
International journal of hospitality management
44
(
2015
),
pp. 38-47
Persistent link: https://www.econbiz.de/10010501241
Saved in:
7
Linking service quality, customer satisfaction and loyalty in casinos, does membership matter?
Dong, Shi Yong
;
Prentice, Catherine
;
He, Wei
- In:
International journal of hospitality management
40
(
2014
),
pp. 81-91
Persistent link: https://www.econbiz.de/10010388587
Saved in:
8
Exploring the visitors' decision-making process for Airbnb and hotel accommodations using value-attitude-behavior and theory of planned behavior
Tajeddini, Kayhan
;
Mostafa Rasoolimanesh, S.
;
Gamage, …
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012585666
Saved in:
9
Should I book another hotel? : the effects of sickness and ethnicity on customer brand loyalty and positive word of mouth
Leal, Catarina Correia
;
Ferreira, Aristides Isidoro
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012389826
Saved in:
10
How self-gratification and social values shape revisit intention and customer loyalty of Airbnb customers
Tajeddini, Kayhan
;
Gamage, Thilini Chathurika
;
Ul …
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013266150
Saved in:
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