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Why do customers switch? : more satiated or less satisfied
Park, Jeong-yeol; Jang, Soocheong - In: International journal of hospitality management 37 (2014), pp. 159-170
Persistent link: https://www.econbiz.de/10010354187
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Factors influencing the effectiveness of online group buying in the restaurant industry
Zhang, Ziqiong; Zhang, Zili; Wang, Fan; Law, Rob; Li, Dechao - In: International journal of hospitality management 35 (2013), pp. 237-245
Persistent link: https://www.econbiz.de/10010225790
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Exploring customer experience with budget hotels : dimensionality and satisfaction
Ren, Lianping; Zhang, Hanqin Qiu; Wang, Peilai; Lin, … - In: International journal of hospitality management 52 (2016), pp. 13-23
Persistent link: https://www.econbiz.de/10011442750
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To dine or not to dine? : collective wellbeing in hospitality in the COVID-19 era
Tuzovic, Sven; Kabadayi, Sertan; Paluch, Stefanie - In: International journal of hospitality management 95 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012547967
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Listen to their heart : why does active listening enhance customer satisfaction after a service failure?
Min, Kyeong Sam; Jung, Jae Min; Ryu, Kisang - In: International journal of hospitality management 96 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012585697
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Safety or service? : effects of employee prosocial safety-rule-breaking on consumer satisfaction
Shum, Cass; Ghosh, Ankita - In: International journal of hospitality management 103 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013209292
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Customer value in Quick-Service Restaurants : a cross-cultural study
Gallarza-Granizo, Martina G.; Ruiz-Molina, María-Eugenia; … - In: International journal of hospitality management 85 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012241407
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Satisfaction measures with monetary and non-monetary components : hotel’s overall scores
Nicolau, Juan Luis; Mellinas, Juan Pedro; … - In: International journal of hospitality management 87 (2020), pp. 1-7
Persistent link: https://www.econbiz.de/10012241793
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Corporate social responsibility (CSR) and customer loyalty in the hotel industry : a cross-country study
Latif, Khawaja Fawad; Pérez, Andrea; Sahibzada, Umar Farooq - In: International journal of hospitality management 89 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012293766
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Value get, value give : the relationships among perceived value, relationship quality, customer engagement, and value consciousness
Itani, Omar S.; El-Kassar, Abdul-Nasser; Loureiro, … - In: International journal of hospitality management 80 (2019), pp. 78-90
Persistent link: https://www.econbiz.de/10012058611