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Impact of hotel website quality on online booking intentions : eTrust as a mediator
Wang, Liang; Law, Chun Hung Roberts; Denizci Guillet, Basak - In: International journal of hospitality management 47 (2015), pp. 108-115
Persistent link: https://www.econbiz.de/10011312540
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Understanding service attributes of robot hotels : a sentiment analysis of customer online reviews
Luo, Jian Ming; Vu, Huy Quan; Li, Gang; Law, Chun Hung … - In: International journal of hospitality management 98 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10013198484
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Power of apologetic responses in online travel community
Guo, Xiaoshu; Ye, Qiang; Law, Chun Hung Roberts; Liang, Sai - In: International journal of hospitality management 103 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013209274
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Hospitality employees' affective experience of shame, self-efficacy beliefs and job behaviors : the alleviating role of error tolerance
Wang, Xingyu; Guchait, Priyanko; Do The Khoa; … - In: International journal of hospitality management 102 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013185213
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Hospitality employee's mindfulness and its impact on creativity and customer satisfaction : the moderating role of organizational error tolerance
Wang, Xingyu; Wen, Xueqi; Paşamehmetoğlu, Ayşın; … - In: International journal of hospitality management 94 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012495026
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Anxiety and gratitude toward the organization : relationships with error management culture and service recovery performance
Wang, Xingyu; Guchait, Priyanko; Pasamehmetoglu, Aysin - In: International journal of hospitality management 89 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012293788
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Effectiveness of error management training in the hospitality industry : impact on perceived fairness and service recovery performance
Yao, Sheng; Wang, Xingyu; Yu, Heyao; Guchait, Priyanko - In: International journal of hospitality management 79 (2019), pp. 78-88
Persistent link: https://www.econbiz.de/10012012973
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Innovative capacity, quality certification and performance in the hotel sector
Hernández-Perlines, Felipe; Ariza-Montes, Antonio; … - In: International journal of hospitality management 82 (2019), pp. 220-230
Persistent link: https://www.econbiz.de/10012121705
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An empirical study on the influence of economy hotel website quality on online booking intentions
Li, Li; Peng, Maojuan; Jiang, Nan; Law, Chun Hung Roberts - In: International journal of hospitality management 63 (2017), pp. 1-10
Persistent link: https://www.econbiz.de/10011705747
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Service attribute prioritization based on the marginal utility of attribute performance
Pan, Mengqiang; Li, Nao; Law, Chun Hung Roberts; Huang, … - In: International journal of hospitality management 114 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014440006