Narrow search
Showing 1 - 10 of 13
Cover Image
Interactive effects of financial leverage with asset-light strategies : the agency theory perspective
Ji, Mingjie; Wang, Juanxi; Boccardo, Luca; Brown, Howard; … - In: International journal of hospitality management 116 (2024), pp. 1-13
Persistent link: https://www.econbiz.de/10014457792
Cover Image
Development and validation of the casino service quality scale : CASERV
Wong, IpKin Anthony; Fong, Veronica Hoi In - In: International journal of hospitality management 31 (2012) 1, pp. 209-217
Persistent link: https://www.econbiz.de/10009406137
Cover Image
Exploring customer equity and the role of service experience in the casino service encounter
Wong, IpKin Anthony - In: International journal of hospitality management 32 (2013), pp. 91-101
Persistent link: https://www.econbiz.de/10009717665
Cover Image
Embracing or fighting the urge : a multilevel investigation on casino service, branding and impulsive gambling
Prentice, Catherine; Wong, IpKin Anthony - In: International journal of hospitality management 56 (2016), pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
Cover Image
Hospitality employees' affective experience of shame, self-efficacy beliefs and job behaviors : the alleviating role of error tolerance
Wang, Xingyu; Guchait, Priyanko; Do The Khoa; … - In: International journal of hospitality management 102 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013185213
Cover Image
Hospitality employee's mindfulness and its impact on creativity and customer satisfaction : the moderating role of organizational error tolerance
Wang, Xingyu; Wen, Xueqi; Paşamehmetoğlu, Ayşın; … - In: International journal of hospitality management 94 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012495026
Cover Image
Anxiety and gratitude toward the organization : relationships with error management culture and service recovery performance
Wang, Xingyu; Guchait, Priyanko; Pasamehmetoglu, Aysin - In: International journal of hospitality management 89 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012293788
Cover Image
Linking AI quality performance and customer engagement : the moderating effect of AI preference
Prentice, Catherine; Weaven, Scott; Wong, IpKin Anthony - In: International journal of hospitality management 90 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012300149
Cover Image
Effectiveness of error management training in the hospitality industry : impact on perceived fairness and service recovery performance
Yao, Sheng; Wang, Xingyu; Yu, Heyao; Guchait, Priyanko - In: International journal of hospitality management 79 (2019), pp. 78-88
Persistent link: https://www.econbiz.de/10012012973
Cover Image
A quarantined lodging stay : the buffering effect of service quality
Wong, IpKin Anthony; Yang, Fiona X. - In: International journal of hospitality management 91 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012389106