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The relationships between CRM, RQ, and CLV based on different hotel preferences
Wu, Shwu-ing; Li, Pei-chi - In: International journal of hospitality management 30 (2011) 2, pp. 262-271
Persistent link: https://www.econbiz.de/10008907651
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Customer value in the hotel industry : what managers believe they deliver and what customer experience
Nasution, Hanny N.; Mavondo, Felix T. - In: International journal of hospitality management 27 (2008) 2, pp. 204-213
Persistent link: https://www.econbiz.de/10003687387
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Creating a model of customer equity for chain restaurant brand formation
Hyun, Sunghyup Sean - In: International journal of hospitality management 28 (2009) 4, pp. 529-539
Persistent link: https://www.econbiz.de/10003875721
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Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants
Wu, Cedric Hsi-jui; Liang, Rong-da - In: International journal of hospitality management 28 (2009) 4, pp. 586-593
Persistent link: https://www.econbiz.de/10003875816
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Value dimensions in consumers' experience : combining the intra- and inter-variable approaches in the hospitality sector
Gallarza, Martina G.; Arteaga, Francisco; Del Chiappa, … - In: International journal of hospitality management 47 (2015), pp. 140-150
Persistent link: https://www.econbiz.de/10011312536
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Antecedents of loyalty toward rural hospitality enterprises : the moderating effect of the customer's previous experience
Peña, Ana Isabel Polo; Jamilena, Dolores María Frías; … - In: International journal of hospitality management 34 (2013), pp. 127-137
Persistent link: https://www.econbiz.de/10009766722
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The influence of customer brand identification on hotel brand evaluation and loyalty development
So, Kevin Kam Fung; King, Ceridwyn; Sparks, Beverley; … - In: International journal of hospitality management 34 (2013), pp. 31-41
Persistent link: https://www.econbiz.de/10009766748
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Customer accounting and marketing performance measures in the hotel industry : evidence from Australia
McManus, Lisa - In: International journal of hospitality management 33 (2013), pp. 140-152
Persistent link: https://www.econbiz.de/10009746466
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A cross-sectional examination of hotel consumer experience and relative effects on consumer values
Walls, Andrew R. - In: International journal of hospitality management 32 (2013), pp. 179-192
Persistent link: https://www.econbiz.de/10009717652
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Mechnism of customer value in restaurant consumption : employee hospitality and entertainment cues as boundary conditions
Teng, Chih-ching; Chang, Jung-hua - In: International journal of hospitality management 32 (2013), pp. 169-178
Persistent link: https://www.econbiz.de/10009717653