Narrow search
Showing 1 - 10 of 1,159
Cover Image
The relationships between CRM, RQ, and CLV based on different hotel preferences
Wu, Shwu-ing; Li, Pei-chi - In: International journal of hospitality management 30 (2011) 2, pp. 262-271
Persistent link: https://www.econbiz.de/10008907651
Cover Image
Important attributes of lodgings to gain repeat business : a comparison between individual travels and group travels
Hanai, Tomomi; Oguchi, Takashi; Ando, Kiyoshi; … - In: International journal of hospitality management 27 (2008) 2, pp. 268-275
Persistent link: https://www.econbiz.de/10003687497
Cover Image
Users' perceptions of two types of hotel reservation Web sites
Morosan, Cristian; Jeong, Miyoung - In: International journal of hospitality management 27 (2008) 2, pp. 284-292
Persistent link: https://www.econbiz.de/10003687506
Cover Image
The influences of transaction history and thank you statements in service recovery
Magnini, Vincent P.; Karande, Kiran - In: International journal of hospitality management 28 (2009) 4, pp. 540-546
Persistent link: https://www.econbiz.de/10003875740
Cover Image
Do reward programs truly build loyalty for lodging industry?
Hu, Hsin-hui Sunny; Huang, Chun-te; Chen, Po-tsang - In: International journal of hospitality management 29 (2010) 1, pp. 128-135
Persistent link: https://www.econbiz.de/10003964245
Cover Image
Determinants of customer loyalty and purchasing behavior for full-service and limited-service hotels
Tanford, Sarah; Raab, Carola; Kim, Yen-soon - In: International journal of hospitality management 31 (2012) 2, pp. 319-328
Persistent link: https://www.econbiz.de/10009503322
Cover Image
Cognitive, affective, conative, and action loyalty : testing the impact of inertia
Han, Heesup; Kim, Yunhi; Kim, Eui-keun - In: International journal of hospitality management 30 (2011) 4, pp. 1008-1019
Persistent link: https://www.econbiz.de/10009242045
Cover Image
Examining the differential effects of social and economic rewards in a hotel loyalty program
Lee, Jin-soo; Tsang, Nelson; Pan, Steve - In: International journal of hospitality management 49 (2015), pp. 17-27
Persistent link: https://www.econbiz.de/10011377608
Cover Image
Improving service management in budget hotels
Peng, Jianping; Zhao, Xinyuan; Mattila, Anna S. - In: International journal of hospitality management 49 (2015), pp. 139-148
Persistent link: https://www.econbiz.de/10011379970
Cover Image
Do the roles of switching barriers on customer loyalty vary for different types of hotels?
Zhang, Hanqin Qiu; Ye, Haobin; Bai, Billy; Wang, Wei Heng - In: International journal of hospitality management 46 (2015), pp. 89-98
Persistent link: https://www.econbiz.de/10011301991