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The effects of training satisfaction, employee benefits, and incentives on part-time employees’ commitment
Jaworski, Caitlin; Ravichandran, Swathi; Karpinski, Aryn C. - In: International journal of hospitality management 74 (2018), pp. 1-12
Persistent link: https://www.econbiz.de/10011924576
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The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min - In: International journal of hospitality management 28 (2009) 3, pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
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The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen; Ling, Qian; Liu, Yanling; Hu, Rong - In: International journal of hospitality management 97 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
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An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes
Kim, Seongseop; Kim, Peter Beomcheol; Kim, Seontaik; … - In: International journal of hospitality management 84 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012146201
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Exploring the dynamic effect of multi-quality attributes on overall satisfaction : the case of incentive events
Zhu, Hong; Lyu, Yijing; Deng, Xincai; Ye, Yijiao - In: International journal of hospitality management 64 (2017), pp. 62-72
Persistent link: https://www.econbiz.de/10011731682
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How to fuel employees' prosocial behavior in the hotel service encounter
Kang, Hee Jung; Kim, Woo Gon; Choi, Hyung-Min; Li, Yuan - In: International journal of hospitality management 84 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012146203
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Exploring the training needs of older workers in the foodservice industry
Ravichandran, Swathi; Cichy, Kelly E.; Powers, Monica; … - In: International journal of hospitality management 44 (2015), pp. 157-164
Persistent link: https://www.econbiz.de/10010501918
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Customer mistreatment and employee well-being : a daily diary study of recovery mechanisms for frontline restaurant employees in a hotel
Fu, Yang; Lu, Mengqian; Huang, Xiaoyu - In: International journal of hospitality management 91 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012389407
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Predictors of customer service training in hospitality firms
Butcher, Ken; Sparks, Beverley; McColl-Kennedy, Janet R. - In: International journal of hospitality management 28 (2009) 3, pp. 389-396
Persistent link: https://www.econbiz.de/10003855819
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Service training intervention and time-variant personal growth
Lan, Junbang; Wong, IpKin Anthony; Guo, Jia Wen - In: International journal of hospitality management 98 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10013198486