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~isPartOf:"International journal of hospitality management"
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Service productivity, satisfac...
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Service quality
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Han, Heesup
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International journal of hospitality management
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
8,145
Betriebs-Berater : BB
5,994
SpringerLink / Bücher
3,088
Der Betrieb
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Der langfristige Kredit : Zeitschrift für Finanzierung, Kapitalanlage und Immobilienwesen
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Sparkasse : Manager-Magazin für die Sparkassen-Finanzgruppe
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NBER Working Paper
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Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
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ifo Schnelldienst
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1,078
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1,045
CESifo working papers
999
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992
ZEW discussion papers
952
Agrarwirtschaft : Zeitschrift für Betriebswirtschaft, Marktforschung und Agrarpolitik
942
Gabler Edition Wissenschaft
935
WPg : Kompetenz schafft Vertrauen
924
Betriebswirtschaftliche Forschung und Praxis : BFuP
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Journal of business economics : JBE
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ECONIS (ZBW)
911
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1
Does employee satisfaction influence customer satisfaction? : assessing coffee shops through the service profit chain model
Son, Jung Hee
;
Kim, Jae Hong
;
Kim, Gi Jin
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012495091
Saved in:
2
Intangible asset value of employee satisfaction in high-contact services
Fang, Ruirui
;
Gao, Baojun
;
Hu, Nan
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012494929
Saved in:
3
The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014310662
Saved in:
4
Determinants affecting comprehensive property-level hotel performance : the moderating role of hotel type
Kim, Woo Gon
;
Cho, Meehee
;
Brymer, Robert A.
- In:
International journal of hospitality management
34
(
2013
),
pp. 404-412
Persistent link: https://www.econbiz.de/10009767474
Saved in:
5
Employee satisfaction, customer satisfaction, and financial performance : an empirical examination
Chi, Christina G.
;
Gursoy, Dogan
- In:
International journal of hospitality management
28
(
2009
)
2
,
pp. 245-253
Persistent link: https://www.econbiz.de/10003827275
Saved in:
6
Importance performance competitor analysis (IPCA) : a study of hospitality companies
Albayrak, Tahir
- In:
International journal of hospitality management
48
(
2015
),
pp. 135-142
Persistent link: https://www.econbiz.de/10011341594
Saved in:
7
The effects of customer voice on hotel performance
Assaf, A. Georges
;
Josiassen, Alexander
;
Cvelbar, …
- In:
International journal of hospitality management
44
(
2015
),
pp. 77-83
Persistent link: https://www.econbiz.de/10010501234
Saved in:
8
Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?
Heras-Saizarbitoria, Iñaki
;
Arana, German
;
Boiral, Olivier
- In:
International journal of hospitality management
51
(
2015
),
pp. 138-146
Persistent link: https://www.econbiz.de/10011413956
Saved in:
9
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
10
Shine bright like a star : hotel performance and guests' expectations based on star ratings
Mohsin, Asad
;
Rodrigues, Helena
;
Brochado, Ana
- In:
International journal of hospitality management
83
(
2019
),
pp. 103-114
Persistent link: https://www.econbiz.de/10012122034
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