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Emotional labor in the hospitality industry : the influence of contextual factors
Shani, Amir; Uriely, Natan; Reichel, Arie; Ginsburg, Limor - In: International journal of hospitality management 37 (2014), pp. 150-158
Persistent link: https://www.econbiz.de/10010354188
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Negative affectivity and tipping : the moderating role of emotional labor strategies and leader-member exchange
Medler-Liraz, Hana - In: International journal of hospitality management 36 (2014), pp. 63-72
Persistent link: https://www.econbiz.de/10010239337
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Antecedents and consequences of employees' job stress in a foodservice industry : focused on emotional labor and turnover intent
Jung, Hyo Sun; Yoon, Hye Hyun - In: International journal of hospitality management 38 (2014), pp. 84-88
Persistent link: https://www.econbiz.de/10010364571
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Moderating role of hotel employees' gender and job position on the relationship between emotional intelligence and emotional labor
Jung, Hyo Sun; Yoon, Hye Hyun - In: International journal of hospitality management 43 (2014), pp. 47-52
Persistent link: https://www.econbiz.de/10010427934
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An emotional labor perspective on the relationship between customer orientation and job satisfaction
Lee, JungHoon; Ok, Chihyung; Hwang, Jinsoo - In: International journal of hospitality management 54 (2016), pp. 139-150
Persistent link: https://www.econbiz.de/10011474071
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Emotional intelligence, emotional labor, perceived organizational support, and job satisfaction : a moderated mediation model
Wen, Ji; Huang, Songshan; Hou, Pingping - In: International journal of hospitality management 81 (2019), pp. 120-130
Persistent link: https://www.econbiz.de/10012128327
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Organizational injustice and emotional labor of hotel front-line employees
Shapoval, Valeriya - In: International journal of hospitality management 78 (2019), pp. 112-121
Persistent link: https://www.econbiz.de/10012012720
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Hospitality service employees' flirting displays : emotional labor or commercial friendship?
Seger-Guttmann, Tali; Medler-Liraz, Hana - In: International journal of hospitality management 73 (2018), pp. 102-107
Persistent link: https://www.econbiz.de/10011886699
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The impacts of cultural intelligence and emotional labor on the job satisfaction of luxury hotel employees
Lam, Rachel; Cheung, Catherine; Lugosi, Peter - In: International journal of hospitality management 100 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013266130
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Identifying the complex relationships among emotional labor and its correlates
Gursoy, Dogan; Boylu, Yasin; Avci, Umut - In: International journal of hospitality management 30 (2011) 4, pp. 783-794
Persistent link: https://www.econbiz.de/10009242177