Narrow search
Showing 1 - 10 of 801
Cover Image
What's in a tip? : the creation anf refinement of a restaurant-tipping motivations scale ; a consumer perspective
Whaley, Jeremy E.; Douglas, Alecia C.; O'Neill, Martin A. - In: International journal of hospitality management 37 (2014), pp. 121-130
Persistent link: https://www.econbiz.de/10010354193
Cover Image
Consumers' perceptions, attitudes and behavioral intentions regarding the symbolic consumption of auspiciously named foods
Youn, Hyewon; Xu, Jing; Kim, Jong-Hyeong - In: International journal of hospitality management 98 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10013198478
Cover Image
To tip or not to tip? : explaining tipping behavior in restaurants with service-inclusive pricing
Fernandez, Sébastien; Gössling, Stefan; Martin-Rios, … - In: International journal of hospitality management 117 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10014457830
Cover Image
Workplace incivility in restaurants : who's the real victim? : employee deviance and customer reciprocity
Jin, Dan; Kim, Kawon Kathy; DiPietro, Robin B. - In: International journal of hospitality management 86 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012241505
Cover Image
Reducing hotel employee turnover intention by promoting pride in job and meaning of work : A cross-cultural perspective
Le, Linh Ha; Hancer, Murat; Chaulagain, Suja; Pham Phuong - In: International journal of hospitality management 109 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014282501
Cover Image
Service encounters and face loss : issues of failures, fairness, and context
Lee, Yun Lok; Sparks, Beverley; Butcher, Ken - In: International journal of hospitality management 34 (2013), pp. 384-393
Persistent link: https://www.econbiz.de/10009767477
Cover Image
From angels to demons : uncovering the relationships between tipping, social dignity, OCB and incivility intentions
Wang, Danni; Baker, Melissa A.; Kim, Youngsun Sean; Ma, … - In: International journal of hospitality management 98 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10013198506
Cover Image
Other consumers in service encounters : a script theoretical perspective
Miao, Li; Mattila, Anna S.; Mount, Dan - In: International journal of hospitality management 30 (2011) 4, pp. 933-941
Persistent link: https://www.econbiz.de/10009242085
Cover Image
Self-regulation and "other consumers" at service encounters : a sociometer perspective
Miao, Li - In: International journal of hospitality management 39 (2014), pp. 122-129
Persistent link: https://www.econbiz.de/10010389398
Cover Image
Safety or service? : effects of employee prosocial safety-rule-breaking on consumer satisfaction
Shum, Cass; Ghosh, Ankita - In: International journal of hospitality management 103 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013209292