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A strategic framework for technological innovations in support of the customer experience : a focus on luxury retailers
Pantano, Eleonora; Pedeliento, Giuseppe; … - In: Journal of retailing and consumer services 66 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013209716
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US male generational cohorts : retail format preferences, desired retail attributes, satisfaction and loyalty
Brosdahl, Deborah J. C.; Carpenter, Jason M. - In: Journal of retailing and consumer services 19 (2012) 6, pp. 545-552
Persistent link: https://www.econbiz.de/10009655513
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Customer-oriented communication in retail and net promoter score
Eger, Ludvík; Mičík, Michal - In: Journal of retailing and consumer services 35 (2017), pp. 142-149
Persistent link: https://www.econbiz.de/10011645147
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Is the information of customer types and preferences to personal selling worth the investment in innovative technology? : a modeling approach
Kurata, Hisashi - In: Journal of retailing and consumer services 49 (2019), pp. 371-379
Persistent link: https://www.econbiz.de/10012026012
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How do customers meet their needs in in-store and online fashion shopping? : a comparative study based on the jobs-to-be-done theory
Kullak, Franziska S.; Baier, Daniel; Woratschek, Herbert - In: Journal of retailing and consumer services 71 (2023), pp. 1-18
Persistent link: https://www.econbiz.de/10014265655
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Effects of retailer post-purchase guarantee policies on consumer perceptions with the moderating influence of financial risk and product complexity
Astous, Alain d'; Guèvremont, Amélie - In: Journal of retailing and consumer services 15 (2008) 4, pp. 306-314
Persistent link: https://www.econbiz.de/10003729870
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Shopping enjoyment and store shopping modes : the moderating influence of chronic time pressure
Kim, Hye-yŏng; Kim, Youn-Kyung - In: Journal of retailing and consumer services 15 (2008) 5, pp. 410-419
Persistent link: https://www.econbiz.de/10003742284
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Consumer perceptions of extended warranties
Maronick, Thomas J. - In: Journal of retailing and consumer services 14 (2007) 3, pp. 224-231
Persistent link: https://www.econbiz.de/10003458655
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The beginning of online/retail competition and its origins : an application to personal computers
Prince, Jeff - In: International journal of industrial organization 25 (2007) 1, pp. 139-156
Persistent link: https://www.econbiz.de/10003423341
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On the diffusion of electronic commerce
Dinlersoz, Emin Murat; Pereira, Pedro - In: International journal of industrial organization 25 (2007) 3, pp. 541-574
Persistent link: https://www.econbiz.de/10003445563