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Operational improvement competence and service recovery performance : the moderating effects of role stress and job resources
Yang, Yefei; Lee, Peter K. C.; Cheng, T. C. E. - In: International journal of production economics 164 (2015), pp. 134-145
Persistent link: https://www.econbiz.de/10011289813
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Innovative service satisfaction and customer promotion behaviour in the Chinese budget hotel : an empirical study
Subramanian, Nachiappan; Gunasekaran, Angappa; Gao, Yanan - In: International journal of production economics 171 (2016), pp. 201-210
Persistent link: https://www.econbiz.de/10011437316
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How to calibrate conventional market-oriented organizational culture in 21st century production-centred firms? : a customer relationship perspective
Guo, Chiquan; Wang, Yong Jian; Metcalf, Ashley - In: International journal of production economics 156 (2014), pp. 235-245
Persistent link: https://www.econbiz.de/10010410217
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The impact of e-service offerings on the demand of online customers
Xu, Xun; Munson, Charles L.; Zeng, Shuo - In: International journal of production economics 184 (2017), pp. 231-244
Persistent link: https://www.econbiz.de/10011642537
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Multichannel service failure and recovery in a O2O era : a qualitative multi-method research in the banking services industry
Reis, João; Amorim, Marlene; Melão, Nuno - In: International journal of production economics 215 (2019), pp. 24-33
Persistent link: https://www.econbiz.de/10012036645
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Offering custom products using a C2M model : collaborating with an e-commerce platform
He, Bo; Mirchandani, Prakash; Yang, Guang - In: International journal of production economics 262 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10014329763
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A paradigm for examining second-order factor models employing structural equation modeling
Koufteros, Xenophon; Babbar, Sunil; Kaighobadi, Mehdi - In: International journal of production economics 120 (2009) 2, pp. 633-652
Persistent link: https://www.econbiz.de/10003888531
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Refining Kano's "quality attributes-satisfaction" model : a moderated regression approach
Lin, Shu-ping; Yang, Chenlung; Chan, Ya-hui; Sheu, Chwen - In: International journal of production economics 126 (2010) 2, pp. 255-263
Persistent link: https://www.econbiz.de/10003995300
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After-sales service competition in a supply chain : optimization of customer satisfaction level or profit or both?
Kurata, Hisashi; Nam, Seong-hyun - In: International journal of production economics 127 (2010) 1, pp. 136-146
Persistent link: https://www.econbiz.de/10008652488
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After-sales service competition in a supply chain : does uncertainty affect the conflict between profit maximization and customer satisfaction?
Kurata, Hisashi; Nam, Seong-hyun - In: International journal of production economics 144 (2013) 1, pp. 268-280
Persistent link: https://www.econbiz.de/10009773133