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~isPartOf:"International journal of productivity and quality management : IJPQM"
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Dienstleistungsqualität
107
Service quality
104
Qualitätsmanagement
67
Quality management
65
Customer satisfaction
47
Kundenzufriedenheit
47
service quality
32
Beziehungsmarketing
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customer satisfaction
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Shahin, Arash
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Arabzad, S. Mohammad
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Ha Thu Nguyen
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Sweis, Rateb J.
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Khan, M. S.
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Lay Hong Tan
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Al-Etayyem, Rawan H.
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International journal of productivity and quality management : IJPQM
Zi you zhong guo zhi gong ye
758
International journal of hospitality management
466
The service industries journal
372
Journal of retailing and consumer services
340
Journal of business research : JBR
292
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
285
Working paper / National Bureau of Economic Research, Inc.
233
NBER working paper series
223
The journal of services marketing
216
NBER Working Paper
203
Tourism management : research, policies, practice
200
Economic review : issued bi-monthly
197
International journal of contemporary hospitality management
177
Journal of air transport management
176
Auditing : a journal of practice & theory
175
Applied economics
167
Review of Pacific Basin financial markets and policies
158
Journal of hospitality marketing & management
154
Journal of travel and tourism marketing
151
Services marketing quarterly
141
The TQM journal : the international review of organizational improvement
129
Service business
125
International journal of quality & reliability management
116
International journal of quality and service sciences
114
Issues & studies : a social science quarterly on China, Taiwan, and East Asian affairs
114
International journal of services and operations management
112
Cogent business & management
109
Health care management review : HCM review
105
Journal of service research : JSR
105
Discussion paper series / IZA
102
Technological forecasting & social change : an international journal
99
Journal of service management
97
Economics of education review
95
Emerging markets finance & trade : a journal of the Society for the Study of Emerging Markets
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
94
Quality management journal : QMJ
92
Industrial marketing management : the international journal for industrial and high-tech firms
91
The empirical economics letters : a monthly international journal of economics
88
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ECONIS (ZBW)
105
OLC EcoSci
3
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1
The mediating role of customer satisfaction and its effect on service quality-customer loyalty link
Sadiq, Mohd
;
Adil, Mohd
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 520-535
Persistent link: https://www.econbiz.de/10012516747
Saved in:
2
Classifying customer requirements using Kano model and Kano map : the case of hospital services
Shahin, Arash
;
Akasheh, Sajad
- In:
International journal of productivity and quality …
21
(
2017
)
4
,
pp. 500-515
Persistent link: https://www.econbiz.de/10011816880
Saved in:
3
An application of the Kano model and retail service quality scale to Vietnamese supermarkets
Ha Thu Nguyen
- In:
International journal of productivity and quality …
31
(
2020
)
2
,
pp. 189-206
Persistent link: https://www.econbiz.de/10012516275
Saved in:
4
Improving service quality through managing customer contact : case of airlines
Hwang, Su-Young
;
Choung, Eun-Mi
;
Boo, Je-Man
;
Kim, …
- In:
International journal of productivity and quality …
15
(
2015
)
2
,
pp. 203-214
Persistent link: https://www.econbiz.de/10011376522
Saved in:
5
Designing a mathematical model for indicators of service quality in the tourism industry based on SERVQUAL and Rembrandt methods
Yazdi, Amir Karbassi
- In:
International journal of productivity and quality …
15
(
2015
)
4
,
pp. 511-527
Persistent link: https://www.econbiz.de/10011376598
Saved in:
6
Service quality audit based on conceptual gaps model of service quality : a case study of top three largest local bank in Malaysia
Lay Hong Tan
;
Syaiful-Rizal Hamid
;
Boon-Cheong Chew
- In:
International journal of productivity and quality …
18
(
2016
)
1
,
pp. 99-115
Persistent link: https://www.econbiz.de/10011577591
Saved in:
7
Productive efficiency, service quality and profitability : a comparative analysis of foreign and private banks in India
George, Sajeev Abraham
- In:
International journal of productivity and quality …
18
(
2016
)
4
,
pp. 518-536
Persistent link: https://www.econbiz.de/10011641380
Saved in:
8
Relationship between service quality and customer satisfaction : a study of Malaysian banking industry
Lay Hong Tan
;
Boon-Cheong Chew
;
Syaiful-Rizal Hamid
- In:
International journal of productivity and quality …
19
(
2016
)
1
,
pp. 38-50
Persistent link: https://www.econbiz.de/10011646195
Saved in:
9
Investigating the relationship between knowledge sharing and service quality in private hospitals in Jordan
Dammaj, Alaa
;
Alawneh, Afnan
;
Hammad, Ayman Abu
;
Sweis, …
- In:
International journal of productivity and quality …
17
(
2016
)
4
,
pp. 437-455
Persistent link: https://www.econbiz.de/10011588117
Saved in:
10
Exploring antecedents of online banking customers and empirical validation
Allada, Vijaya Kameswari
;
Dubey, Rameshwar
;
Agarwal, Sonal
- In:
International journal of productivity and quality …
14
(
2014
)
4
,
pp. 472-491
Persistent link: https://www.econbiz.de/10011283347
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