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~isPartOf:"International journal of productivity and quality management : IJPQM"
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Dienstleistungsqualität
107
Service quality
104
Qualitätsmanagement
73
Quality management
71
Customer satisfaction
48
Kundenzufriedenheit
48
service quality
32
Iran
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Relationship marketing
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customer satisfaction
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quality management
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Jordanien
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quality
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Shahin, Arash
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Shirouyehzad, Hadi
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Al-Hawary, Sulieman Ibraheem Shelash
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Adil, Mohd
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Arabzad, S. Mohammad
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Dabestani, Reza
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Ha Thu Nguyen
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Sweis, Rateb J.
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Valmohammadi, Changiz
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Anh Thi Tu Le
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Ayoubi, Abdolhossein
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Boon-Cheong Chew
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Hatami-Shirkouhi, Loghman
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Helo, Petri T.
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Herrera, Roberto
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Kallurkar, S. P.
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Khan, M. S.
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Lay Hong Tan
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Mohanty, R. P.
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Mousavifard, Fatemehsadat
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Rezazadeh, Aliasghar
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Soroush Avakh Darestani
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Syaiful-Rizal Hamid
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Tavakoli, Mohammad Mehdi
2
Tuomi, Ville
2
Yusefzadeh, Hasan
2
Abdolshah, Mohammad
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International journal of productivity and quality management : IJPQM
Auditing : a journal of practice & theory
440
International journal of hospitality management
409
Journal of retailing and consumer services
333
The service industries journal
298
Managerial auditing journal
267
Journal of business research : JBR
265
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
234
The accounting review : a publication of the American Accounting Association
231
International journal of auditing : IJA
220
The journal of services marketing
210
Accounting horizons : a quarterly publication of the American Accounting Association
196
NBER working paper series
193
Working paper / National Bureau of Economic Research, Inc.
193
NBER Working Paper
174
International journal of contemporary hospitality management
166
Iranian economic review : journal of University of Tehran
162
Cogent business & management
161
WPg : Kompetenz schafft Vertrauen
145
Journal of air transport management
143
Services marketing quarterly
141
Journal of hospitality marketing & management
140
The TQM journal : the international review of organizational improvement
136
Journal of Services Marketing
130
Tourism management : research, policies, practice
129
Journal of travel and tourism marketing
124
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
121
Journal of accounting and public policy
121
International journal of quality & reliability management
120
International journal of quality and service sciences
114
International journal of services and operations management
114
SpringerLink / Bücher
112
Service business
110
Discussion paper series / IZA
105
Journal of service research : JSR
103
Health care management review : HCM review
102
Journal of business ethics : JOBE
98
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
96
Total quality management & business excellence
96
Journal of service management
94
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ECONIS (ZBW)
130
OLC EcoSci
3
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1
Quality and performance in small accounting firms
Kolvereid, Lars
;
Åmo, Bjørn Willy
- In:
International journal of productivity and quality …
32
(
2021
)
1
,
pp. 129-145
Persistent link: https://www.econbiz.de/10012516418
Saved in:
2
An AHP/DEA ranking method based on service quality approach : a case study in hotel industry
Shirouyehzad, Hadi
;
Lofti, Farhad Hosseinzadeh
; …
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 434-445
Persistent link: https://www.econbiz.de/10009745032
Saved in:
3
Prioritisation of departments based on service quality dimensions in Isfahan Steel Company : a multiple criteria decision making approach
Shahin, Arash
;
Mehrparvar, Elham
;
Shirouyehzad, Hadi
- In:
International journal of productivity and quality …
11
(
2013
)
1
,
pp. 116-130
Persistent link: https://www.econbiz.de/10009704265
Saved in:
4
Service quality robust design : with a case study in airport services
Shahin, Arash
;
Janatyan, Nasibeh
;
Nasirzaheh, Nahid
- In:
International journal of productivity and quality …
9
(
2012
)
3
,
pp. 404-421
Persistent link: https://www.econbiz.de/10009513322
Saved in:
5
Evaluation of healthcare service quality management in an Iranian hospital by using fuzzy logic
Jahantigh, Farzad Firouzi
- In:
International journal of productivity and quality …
26
(
2019
)
2
,
pp. 160-175
Persistent link: https://www.econbiz.de/10012027774
Saved in:
6
Exploring antecedents of online banking customers and empirical validation
Allada, Vijaya Kameswari
;
Dubey, Rameshwar
;
Agarwal, Sonal
- In:
International journal of productivity and quality …
14
(
2014
)
4
,
pp. 472-491
Persistent link: https://www.econbiz.de/10011283347
Saved in:
7
Improving service quality through managing customer contact : case of airlines
Hwang, Su-Young
;
Choung, Eun-Mi
;
Boo, Je-Man
;
Kim, …
- In:
International journal of productivity and quality …
15
(
2015
)
2
,
pp. 203-214
Persistent link: https://www.econbiz.de/10011376522
Saved in:
8
Designing a mathematical model for indicators of service quality in the tourism industry based on SERVQUAL and Rembrandt methods
Yazdi, Amir Karbassi
- In:
International journal of productivity and quality …
15
(
2015
)
4
,
pp. 511-527
Persistent link: https://www.econbiz.de/10011376598
Saved in:
9
Service quality-based distributor selection problem : a hybrid approach using fuzzy ART and AHP-FTOPSIS
Ghorbani, Mazaher
;
Arabzad, S. Mohammad
; …
- In:
International journal of productivity and quality …
13
(
2014
)
2
,
pp. 157-177
Persistent link: https://www.econbiz.de/10010387727
Saved in:
10
Decoding tourist satisfaction and loyalty at hotels : a confirmatory factor analytic approach
Adil, Mohd
;
Nasir, Mohd
;
Kumar, Mukesh
- In:
International journal of productivity and quality …
34
(
2021
)
4
,
pp. 561-580
Persistent link: https://www.econbiz.de/10013093171
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