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POLQUAL : measuring service quality in police traffic services
Sarrico, Cláudia S.; Ferreira, Luís Miguel D. F.; … - In: International journal of quality and service sciences 5 (2013) 3, pp. 275-289
Persistent link: https://www.econbiz.de/10010127407
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A simplified lean method to capture customer voice
Teehan, Robert; Tucker, Walter - In: International journal of quality and service sciences 2 (2010) 2, pp. 175-188
Persistent link: https://www.econbiz.de/10003996738
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The physical environment as a driver of customers' service experiences at restaurants
Walter, Ute; Edvardsson, Bo - In: International journal of quality and service sciences 4 (2012) 2, pp. 104-119
Persistent link: https://www.econbiz.de/10009573208
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From service quality to experience : and back again?
Sundbo, Jon - In: International journal of quality and service sciences 7 (2015) 1, pp. 107-119
Persistent link: https://www.econbiz.de/10011300148
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Customer-service firm attachment : what it is and what causes it?
Moussa, Salim; Touzani, Mourad - In: International journal of quality and service sciences 5 (2013) 3, pp. 337-359
Persistent link: https://www.econbiz.de/10010127399
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The impact of customer knowledge and customer relationship management on service quality
Tseng, Shu-mei; Wu, Pin-hong - In: International journal of quality and service sciences 6 (2014) 1, pp. 77-96
Persistent link: https://www.econbiz.de/10010351476
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Customer orientation in a Swedish country council
Karlsson, Margareta; Garvare, Rickard; Zingmark, Karin; … - In: International journal of quality and service sciences 8 (2016) 1, pp. 2-16
Persistent link: https://www.econbiz.de/10011558908
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A comparison of customer perceived service quality in discount versus traditional grocery stores : an examination of service quality measurement scales in a Swedish context
Anselmsson, Johan; Johansson, Ulf - In: International journal of quality and service sciences 6 (2014) 4, pp. 369-386
Persistent link: https://www.econbiz.de/10010469088
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Achieving customer loyalty through service excellence in internet industry
Thaichon, Paramaporn; Lobo, Antonio; Mitsis, Ann - In: International journal of quality and service sciences 6 (2014) 4, pp. 274-289
Persistent link: https://www.econbiz.de/10010469099
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Partitioning service encounters into touchpoints to enhance quality
McKechnie, Donelda S.; Grant, Jim; Golawala, Fatema Shabbir - In: International journal of quality and service sciences 3 (2011) 2, pp. 146-165
Persistent link: https://www.econbiz.de/10009299632