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~isPartOf:"International journal of quality and service sciences"
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Customer satisfaction
64
Kundenzufriedenheit
64
Dienstleistungsqualität
58
Service quality
57
Consumer behaviour
26
Konsumentenverhalten
26
Beziehungsmarketing
23
Relationship marketing
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Quality management
13
Qualitätsmanagement
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Dienstleistungssektor
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Krankenhaus
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Beschwerdemanagement
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Complaint management
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Electronic Commerce
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Patients
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Bank
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Dienstleistung
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Emotion
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Innovation
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Internet
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Online retailing
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Online-Handel
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Patient satisfaction
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Service failure
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Service innovation
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Edvardsson, Bo
3
Svensson, Göran
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Brege, Staffan
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Dadfar, Hossein
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Dean, David
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Enquist, Bo
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Petzer, Daniel J.
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Svari, Sander
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Abdirad, Maryam
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Abdul Rahim Zumrah
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Abdulmajid Mohammed Aldaba
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Ahasanul Haque
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Ahmad, Khaliq
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Akhtar, Asif
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Al-Kilani, Mohammad Hani
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Al-Refai, Abd Al-Aziz Hamed
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Amorim, Marlene
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Anand, Byram
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Anselmsson, Johan
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Armstrong, Anona
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Arun Kumar Tarofder
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Azad, Naser
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Azam, S. M. Ferdous
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Barravecchia, Federico
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Bashir, Irfan
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Basu, Debarati
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Beduschi, Eliane Fátima Strapazzon
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Bedzsula, Bálint
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Chacko, Dony Peter
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International journal of quality and service sciences
Journal of retailing and consumer services
425
International journal of hospitality management
369
Journal of business research : JBR
335
The journal of services marketing
206
The service industries journal
203
Journal of Services Marketing
194
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
173
Tourism management : research, policies, practice
173
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
158
International journal of contemporary hospitality management
145
European Journal of Marketing
109
International Journal of Bank Marketing
107
Cogent business & management
106
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
106
Services marketing quarterly
102
SpringerLink / Bücher
98
Journal of service research : JSR
97
Service business
95
Journal of service management
91
The TQM journal : the international review of organizational improvement
89
Industrial marketing management : the international journal for industrial and high-tech firms
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
86
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
86
Tourism management perspectives : TMP
86
International Journal of Contemporary Hospitality Management
83
Psychology & marketing
79
International journal of productivity and quality management : IJPQM
78
Journal of the Academy of Marketing Science
77
Journal of strategic marketing
69
Total quality management & business excellence
69
International journal of services and operations management
66
The international journal of bank marketing : IJBM
66
International Journal of Quality & Reliability Management
63
Journal of Asian finance, economics and business : JAFEB
62
The TQM Magazine
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
62
European journal of marketing : EJM
60
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ECONIS (ZBW)
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1
Service recycling and ecosystems : an intriguing similarity
Mastrogiacomo, Luca
;
Barravecchia, Federico
; …
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 555-562
Persistent link: https://www.econbiz.de/10011641353
Saved in:
2
Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10003915104
Saved in:
3
Investigation of customer satisfaction in student food service : an example of student cafeteria in NHH
Xi, Liang
;
Zhang, Shuai
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 113-124
Persistent link: https://www.econbiz.de/10003915118
Saved in:
4
Improving the prerequisites for customer satisfaction and performance : a study of policy deployment in a global truck company
Edvardsson, Bo
;
Gustafsson, Anders
;
Roos, Lars-Uno
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 239-258
Persistent link: https://www.econbiz.de/10003996753
Saved in:
5
A model for assessing consumer perceptions of quality
Kenyon, George
;
Sen, Kabir
- In:
International journal of quality and service sciences
4
(
2012
)
2
,
pp. 175-188
Persistent link: https://www.econbiz.de/10009573202
Saved in:
6
The physical environment as a driver of customers' service experiences at restaurants
Walter, Ute
;
Edvardsson, Bo
- In:
International journal of quality and service sciences
4
(
2012
)
2
,
pp. 104-119
Persistent link: https://www.econbiz.de/10009573208
Saved in:
7
Nonlinear impact of online retail characteristics on customer satisfaction and loyalty
Tontini, Gerson
;
Silva, Júlio Cesar da
;
Beduschi, …
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 152-169
Persistent link: https://www.econbiz.de/10011400401
Saved in:
8
Service quality and customer satisfaction in liner shipping
Yuen, Kum Fai
;
Vinh Van Thai
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 170-183
Persistent link: https://www.econbiz.de/10011400404
Saved in:
9
From service quality to experience : and back again?
Sundbo, Jon
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 107-119
Persistent link: https://www.econbiz.de/10011300148
Saved in:
10
An empirical investigation to determine patient satisfaction factors at tertiary care hospitals in India
Naik, J. Rama Krishna
;
Anand, Byram
;
Bashir, Irfan
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 2-16
Persistent link: https://www.econbiz.de/10011300156
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