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From service quality to experience : and back again?
Sundbo, Jon - In: International journal of quality and service sciences 7 (2015) 1, pp. 107-119
Persistent link: https://www.econbiz.de/10011300148
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The impact of customer knowledge and customer relationship management on service quality
Tseng, Shu-mei; Wu, Pin-hong - In: International journal of quality and service sciences 6 (2014) 1, pp. 77-96
Persistent link: https://www.econbiz.de/10010351476
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Management processes and management's role in customer value creation
Åslund, Anna; Bäckström, Ingela - In: International journal of quality and service sciences 9 (2017) 2, pp. 148-164
Persistent link: https://www.econbiz.de/10011762940
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Analyzing perceived healthcare service quality on patient related outcomes
Turan, Aygül; Buk, Tuba Bozaykut - In: International journal of quality and service sciences 8 (2016) 4, pp. 478-497
Persistent link: https://www.econbiz.de/10011641323
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E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi; Dean, David; Farhani, Iklima - In: International journal of quality and service sciences 16 (2024) 1, pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
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Collaborating in a health-care process : partner, not customer
Karlsson, Margareta - In: International journal of quality and service sciences 14 (2022) 1, pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
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Quality perception of accounting firm customers
Mainardes, Emerson Wagner; Sousa, Gerlane da Silva - In: International journal of quality and service sciences 14 (2022) 4, pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
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Can gamified e-service quality improve customer value co-creation and relationship quality in e-retailing?
Tabaeeian, Reihaneh Alsadat; Shafiee, Majid Mohammad; … - In: International journal of quality and service sciences 16 (2024) 2, pp. 145-166
Persistent link: https://www.econbiz.de/10015078164
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Exploring the epistemological origins of Shewhart's and Deming's theory of quality : influences from C. I. Lewis' conceptualistic pragmatism
Mauléon, Christina; Bergman, Bo - In: International journal of quality and service sciences 1 (2009) 2, pp. 160-171
Persistent link: https://www.econbiz.de/10003915365
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Quality management systems and value creation
Rönnbäck, Åsa; Witell, Lars; Enquist, Bo - In: International journal of quality and service sciences 1 (2009) 3, pp. 241-254
Persistent link: https://www.econbiz.de/10003917481