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~isPartOf:"International journal of quality and service sciences"
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Dienstleistungsqualität
111
Service quality
111
Kundenzufriedenheit
57
Customer satisfaction
56
Quality management
34
Qualitätsmanagement
33
Consumer behaviour
28
Konsumentenverhalten
28
Beziehungsmarketing
23
Relationship marketing
23
Krankenhaus
18
Hospital
17
Gesundheitsversorgung
13
Health care
13
Hochschule
11
Higher education institution
10
Dienstleistungssektor
9
Schweden
9
Service industry
9
Sweden
9
Beschwerdemanagement
8
Complaint management
8
Customer service
8
Gesundheitswesen
8
Health care system
8
Kundenservice
8
Patienten
8
Patients
8
Product quality
8
Produktqualität
8
Students
8
Studierende
8
Quality
7
Arbeitszufriedenheit
6
Emotion
6
Job satisfaction
6
Performance measurement
6
Performance-Messung
6
Services
6
Dienstleistung
5
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53
Free
3
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Article
119
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117
Aufsatz in Zeitschrift
117
Conference paper
13
Konferenzbeitrag
13
Case study
3
Fallstudie
3
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English
119
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Svensson, Göran
5
Edvardsson, Bo
3
Padin, Carmen
3
Rönnbäck, Åsa
3
Astrini, Nidya Judhi
2
Brege, Staffan
2
Cini, Daniela
2
Dadfar, Hossein
2
Dahlgaard-Park, Su Mi
2
Dean, David
2
Enquist, Bo
2
He, Zhen
2
Karlsson, Margareta
2
Longbottom, David
2
Pantouvakis, Angelos
2
Pencarelli, Tonino
2
Petzer, Daniel J.
2
Prybutok, Victor R.
2
Rafikul Islam
2
Rakhmawati, Tri
2
Selim Ahmed
2
Sharabi, Moshe
2
Sik, Sumaedi
2
Slåtten, Terje
2
Splendiani, Simone
2
Svari, Sander
2
Witell, Lars
2
Zhang, Min
2
Abdi, Adel
1
Abdirad, Maryam
1
Abdul Rahim Zumrah
1
Abdulmajid Mohammed Aldaba
1
Ahasanul Haque
1
Ahmad, Khaliq
1
Ahmed, Selim
1
Akram, Umair
1
Al-Kilani, Mohammad Hani
1
Al-Refai, Abd Al-Aziz Hamed
1
Ali, Shujaat
1
Amorim, Marlene
1
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Published in...
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International journal of quality and service sciences
International journal of hospitality management
598
NBER working paper series
374
Working paper / National Bureau of Economic Research, Inc.
351
Journal of retailing and consumer services
339
NBER Working Paper
321
The service industries journal
314
Journal of business research : JBR
281
Health care management review : HCM review
275
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
236
International journal of contemporary hospitality management
225
The journal of services marketing
214
Journal of health economics
209
Health care management science
208
Journal of health organization and management
196
IMF Working Papers
193
Auditing : a journal of practice & theory
174
SpringerLink / Bücher
173
European journal of operational research : EJOR
163
Journal of hospitality marketing & management
163
Tourism management : research, policies, practice
156
Discussion paper series / IZA
155
Health economics
143
Services marketing quarterly
142
The TQM journal : the international review of organizational improvement
141
Journal of air transport management
139
Management science : journal of the Institute for Operations Research and the Management Sciences
133
Journal of Services Marketing
130
Journal of travel and tourism marketing
128
International journal of productivity and quality management : IJPQM
126
International journal of services and operations management
124
International journal of quality & reliability management
121
Cogent business & management
115
Service business
114
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
113
Krankenhausmanagement : Strategien, Konzepte, Methoden
112
Journal of service research : JSR
104
The European journal of health economics : HEPAC ; health economics in prevention and care
102
Quality management journal : QMJ
101
Total quality management & business excellence
99
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ECONIS (ZBW)
117
OLC EcoSci
2
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1
An empirical investigation to determine patient satisfaction factors at tertiary care hospitals in India
Naik, J. Rama Krishna
;
Anand, Byram
;
Bashir, Irfan
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 2-16
Persistent link: https://www.econbiz.de/10011300156
Saved in:
2
Perceived justice in South African airline and
hospital
industries : measurement model
DeMeyer, Christine F.
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10009768462
Saved in:
3
Negative emotions in Mexican, Puerto Rican and Spanish hospitals : a multinational assessment of service settings
Otero-Neira, Carmen
;
Padin, Carmen
;
Sosa Varela, Juan Carlos
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 17-37
Persistent link: https://www.econbiz.de/10011558917
Saved in:
4
Reconciling internal and external satisfaction through probabilistic graphical models : an empirical study
Musella, Flaminia
;
Guglielmetti Mugion, Roberta
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 347-370
Persistent link: https://www.econbiz.de/10011772125
Saved in:
5
Quality management practices and their effects on the performance of public hospitals
Xiong, Jingjing
;
He, Zhen
;
Deng, Yujia
;
Zhang, Min
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 383-401
Persistent link: https://www.econbiz.de/10011772138
Saved in:
6
Variations in user-oriented elderly care : a multilevel approach
Kazemi, Ali
;
Kajonius, Petri
- In:
International journal of quality and service sciences
9
(
2017
)
2
,
pp. 138-147
Persistent link: https://www.econbiz.de/10011762932
Saved in:
7
The effect of role stress, job satisfaction, self-efficacy and nurses’ adaptability on service quality in public hospitals of Wajo
Kadir, Abdul Rahman
;
Kamariah, Najmi
;
Saleh, Ariyanti
; …
- In:
International journal of quality and service sciences
9
(
2017
)
2
,
pp. 184-202
Persistent link: https://www.econbiz.de/10011762973
Saved in:
8
Measuring quality performance between public and private hospitals in Malaysia
Selim Ahmed
;
Noor Hazilah Abd Manaf
;
Rafikul Islam
- In:
International journal of quality and service sciences
9
(
2017
)
2
,
pp. 218-228
Persistent link: https://www.econbiz.de/10011763027
Saved in:
9
Analyzing perceived healthcare service quality on patient related outcomes
Turan, Aygül
;
Buk, Tuba Bozaykut
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 478-497
Persistent link: https://www.econbiz.de/10011641323
Saved in:
10
Frontline nurses' appraisal of organizational attractiveness and the role of management support, interdepartmental collaboration climate and service quality of care
Slåtten, Terje
;
Lien, Gudbrand
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 197-216
Persistent link: https://www.econbiz.de/10013330610
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