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~isPartOf:"International journal of research in marketing : IJRM ; official journal of the European Marketing Academy"
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
Journal of business research : JBR
2,251
Journal of retailing and consumer services
2,102
International journal of hospitality management
1,024
NBER working paper series
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International journal of consumer studies
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Working paper / National Bureau of Economic Research, Inc.
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Psychology & marketing
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European Journal of Marketing
497
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SpringerLink / Bücher
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Tourism management : research, policies, practice
480
Asia Pacific journal of marketing and logistics
444
Management science : journal of the Institute for Operations Research and the Management Sciences
443
Journal of Consumer Marketing
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Journal of travel and tourism marketing
425
The journal of product & brand management
404
Journal of Services Marketing
398
The journal of services marketing
396
Journal of marketing research : JMR
391
European journal of marketing : EJM
389
Cogent business & management
383
International journal of contemporary hospitality management
383
The journal of brand management : an international journal
372
Journal of marketing management : MM
359
Journal of retailing
352
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
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Journal of marketing
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Technological forecasting & social change : an international journal
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Journal of hospitality marketing & management
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Journal of the Academy of Marketing Science
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Journal of international consumer marketing
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Marketing letters : a journal of research in marketing
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Journal of business ethics : JOBE
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Discussion paper / Centre for Economic Policy Research
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
316
Journal of consumer behaviour : an international research review
314
International Journal of Retail & Distribution Management
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ECONIS (ZBW)
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1
Quality mental model convergence and business performance
Rust, Roland T.
;
Moorman, Christine
;
Beuningen, …
- In:
International journal of research in marketing : IJRM ; …
33
(
2016
)
1
,
pp. 155-171
Persistent link: https://www.econbiz.de/10011490870
Saved in:
2
Customer satisfaction and consumer expenditure in selected European countries
Yeung, Matthew C. H.
;
Ramasamy, Bala
;
Chen, Junsong
; …
- In:
International journal of research in marketing : IJRM ; …
30
(
2013
)
4
,
pp. 406-416
Persistent link: https://www.econbiz.de/10010223383
Saved in:
3
The smarter, the better?! : customer well-being, engagement, and perceptions in smart service systems
Henkens, Bieke
;
Verleye, Katrien
;
Larivière, Bart
- In:
International journal of research in marketing : IJRM ; …
38
(
2021
)
2
,
pp. 425-447
Persistent link: https://www.econbiz.de/10012591054
Saved in:
4
How does customer recognition affect service provision?
Li, Jiaoyang
;
Zhang, Jianqiang
- In:
International journal of research in marketing : IJRM ; …
38
(
2021
)
4
,
pp. 900-914
Persistent link: https://www.econbiz.de/10013191809
Saved in:
5
Customer defection due to service elimination and post-elimination customer behavior : an empirical investigation in telecommunications
Somosi, Agnes
;
Stiassny, Alfred
;
Kolos, Krisztina
; …
- In:
International journal of research in marketing : IJRM ; …
38
(
2021
)
4
,
pp. 915-934
Persistent link: https://www.econbiz.de/10013191810
Saved in:
6
When serving customers includes correcting them : understanding the ambivalent effects of enforcing service rules
Habel, Johannes
;
Alavi, Sascha
;
Pick, Doreén
- In:
International journal of research in marketing : IJRM ; …
34
(
2017
)
4
,
pp. 919-941
Persistent link: https://www.econbiz.de/10011792413
Saved in:
7
Cents of self : how and when self-signals influence consumer value derived from choices of green products
Dixon, Darcie
;
Mikolon, Sven
- In:
International journal of research in marketing : IJRM ; …
38
(
2021
)
2
,
pp. 365-386
Persistent link: https://www.econbiz.de/10012591046
Saved in:
8
The distinct influence of power distance
perception
and power distance values on customer satisfaction in response to loyalty programs
Wang, Jiexin
;
Lalwani, Ashok K.
- In:
International journal of research in marketing : IJRM ; …
36
(
2019
)
4
,
pp. 580-596
Persistent link: https://www.econbiz.de/10012152464
Saved in:
9
Manufacturer-provided services vs. retailer-provided services : effect on product quality, channel profits and consumer welfare
Kolay, Sreya
- In:
International journal of research in marketing : IJRM ; …
32
(
2015
)
2
,
pp. 124-154
Persistent link: https://www.econbiz.de/10011337512
Saved in:
10
Severe service failure recovery revisited : evidence of its determinants in an emerging market context
Barakat, Livia L.
;
Ramsey, Jase R.
;
Lorenz, Melanie P.
; …
- In:
International journal of research in marketing : IJRM ; …
32
(
2015
)
1
,
pp. 113-116
Persistent link: https://www.econbiz.de/10010517007
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