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Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Ir...
Mashhadiabdol, Maryam; Sajadi, Seyed Mojtaba; Talebi, Kambiz - In: International journal of services and operations management 17 (2014) 2, pp. 119-141
Persistent link: https://www.econbiz.de/10010389953
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Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja; Jha, Abhishek Kumar - In: International journal of services and operations management 24 (2016) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
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Measuring the service quality of luxury hotel chains in the USA
Min, Ho-key - In: International journal of services and operations management 30 (2018) 4, pp. 465-479
Persistent link: https://www.econbiz.de/10011927282
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Value creation through lean management : a case study of healthcare service operations
Salam, Mohammad Asif; Khan, Sami A. - In: International journal of services and operations management 25 (2016) 3, pp. 275-293
Persistent link: https://www.econbiz.de/10011636447
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Critical success factors for experiential marketing : evidences form the Indian hospitality industry
Gupta, Saranjit; Dasgupta, Samrat; Chaudhuri, Ranjan - In: International journal of services and operations management 11 (2012) 3, pp. 314-334
Persistent link: https://www.econbiz.de/10009512833
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Flexible approach to patients satisfaction : a case of Indian private hospitals
Ali, Sadia Samar; Bharadwaj, R. K.; Ahmad, F. - In: International journal of services and operations management 14 (2013) 2, pp. 252-275
Persistent link: https://www.econbiz.de/10009709461
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Expanding the quality paradigm for contemporary realignment : an ethics perspective
Babbar, Sunil; Koufteros, Xenophon; Jayaram, Jayanth - In: International journal of services and operations management 12 (2012) 3, pp. 309-331
Persistent link: https://www.econbiz.de/10009574592
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A framework for service quality improvement in multi-stage processes
Roy, Sheila; Mukherjee, Indrajit - In: International journal of services and operations management 21 (2015) 2, pp. 150-174
Persistent link: https://www.econbiz.de/10011380057
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An integrated approach for service quality improvement in medical tourism : an Indian perspective
Debata, Bikash Ranjan; Patnaik, Bhaswati; Mahapatra, … - In: International journal of services and operations management 13 (2012) 1, pp. 119-145
Persistent link: https://www.econbiz.de/10009628966
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ANN, QFD and ISM approach for framing electricity utility service in India for consumer satisfaction
Satapathy, Suchismita - In: International journal of services and operations management 18 (2014) 4, pp. 404-428
Persistent link: https://www.econbiz.de/10010474466