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~isPartOf:"Journal of air transport management"
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Customer satisfaction
87
Kundenzufriedenheit
87
Dienstleistungsqualität
65
Service quality
65
Airline
45
Fluggesellschaft
45
Airport
27
Flughafen
27
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Gomes, Carlos Francisco
3
Liu, Chih-Hsing
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Martín, Juan Carlos
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Park, Jin-Woo
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Bezerra, George C. L.
2
Pantouvakis, Angelos
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Zhang, Yahua
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1
Akan, Şahap
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Basak, Ecem
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Basfirinci, Cigdem
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Bezerra, George Christian Linhares
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Bilgihan, Cihan
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Bogicevic, Vanja
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Budd, Thomas
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Calisir, Fethi
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Can, Gülin Feryal
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Chow, Chia-chuan
1
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Journal of air transport management
Journal of retailing and consumer services
425
International journal of hospitality management
369
Journal of business research : JBR
335
The journal of services marketing
206
The service industries journal
203
Journal of Services Marketing
194
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
173
Tourism management : research, policies, practice
173
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
158
International journal of contemporary hospitality management
145
European Journal of Marketing
109
International Journal of Bank Marketing
107
Cogent business & management
106
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
106
Services marketing quarterly
102
SpringerLink / Bücher
98
Journal of service research : JSR
97
Service business
95
Journal of service management
91
The TQM journal : the international review of organizational improvement
89
Industrial marketing management : the international journal for industrial and high-tech firms
88
Asia Pacific journal of marketing and logistics
86
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
86
Tourism management perspectives : TMP
86
International Journal of Contemporary Hospitality Management
83
Psychology & marketing
79
International journal of productivity and quality management : IJPQM
78
Journal of the Academy of Marketing Science
77
International journal of quality and service sciences
69
Journal of strategic marketing
69
Total quality management & business excellence
69
International journal of services and operations management
66
The international journal of bank marketing : IJBM
66
International Journal of Quality & Reliability Management
63
Journal of Asian finance, economics and business : JAFEB
62
The TQM Magazine
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
62
European journal of marketing : EJM
60
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ECONIS (ZBW)
87
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87
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1
Influence of the state-owned airlines on passenger satifaction
López-Bonilla, Jesús Manuel
;
López-Bonilla, Luis Miguel
- In:
Journal of air transport management
14
(
2008
)
3
,
pp. 143-145
Persistent link: https://www.econbiz.de/10003731293
Saved in:
2
A study of the airline boarding problem
Nyquist, David C.
;
McFadden, Kathleen L.
- In:
Journal of air transport management
14
(
2008
)
4
,
pp. 197-204
Persistent link: https://www.econbiz.de/10003757844
Saved in:
3
Analysis of shopping preference and satisfaction with airport retailing products
Perng, Shiaw-wuu
;
Chow, Chia-chuan
;
Liao, Wu-cheng
- In:
Journal of air transport management
16
(
2010
)
5
,
pp. 279-283
Persistent link: https://www.econbiz.de/10003990870
Saved in:
4
Criteria for services of air cargo logistics providers: how do they relate to client satisfaction?
Meng, Shiang-min
;
Liang, Gin-shuh
;
Lin, Kuang
;
Chen, …
- In:
Journal of air transport management
16
(
2010
)
5
,
pp. 284-286
Persistent link: https://www.econbiz.de/10003990872
Saved in:
5
The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport
Bezerra, George C. L.
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
44/45
(
2015
),
pp. 77-81
Persistent link: https://www.econbiz.de/10011341616
Saved in:
6
Brazilian passengers' perceptions of air travel : evidences from a survey
Greghi, Marina F.
;
Rossi, Talita N.
;
Souza, Jerusa B. G. de
- In:
Journal of air transport management
31
(
2013
),
pp. 27-31
Persistent link: https://www.econbiz.de/10009772837
Saved in:
7
Online drivers and offline influences related to loyalty to airline websites
Forgas, Santiago
;
Palau i Saumell, Ramon
;
Sánchez, Javier
- In:
Journal of air transport management
18
(
2012
)
1
,
pp. 43-46
Persistent link: https://www.econbiz.de/10009701782
Saved in:
8
The impact of causal attributions on customer satisfaction and switching intention : empirical evidence from the airline industry
Nikbin, Davoud
;
Ismail, Ishak
;
Marimuthu, Malliga
- In:
Journal of air transport management
25
(
2012
),
pp. 37-39
Persistent link: https://www.econbiz.de/10009664102
Saved in:
9
Airline service quality in South Africa and Italy
De Jager, Johan W.
;
Zyl, D. Van
;
Toriola, A. L.
- In:
Journal of air transport management
25
(
2012
),
pp. 19-21
Persistent link: https://www.econbiz.de/10009664177
Saved in:
10
Low cost airport terminal locations and configurations
Hanaoka, Shinya
;
Saraswati, Batari
- In:
Journal of air transport management
17
(
2011
)
5
,
pp. 314-319
Persistent link: https://www.econbiz.de/10009408958
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