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~isPartOf:"Journal of air transport management"
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Customer satisfaction
87
Kundenzufriedenheit
87
Dienstleistungsqualität
65
Service quality
65
Airline
45
Fluggesellschaft
45
Airport
27
Flughafen
27
Consumer behaviour
26
Konsumentenverhalten
26
Air passenger transport
23
Passagierluftverkehr
23
Air transport
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Luftverkehr
22
Beziehungsmarketing
17
Relationship marketing
17
Taiwan
11
Quality management
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Qualitätsmanagement
10
Beschwerdemanagement
8
Complaint management
8
Low-cost strategy
8
Niedrigpreisstrategie
8
Airport service quality
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Customer service
7
Kundenservice
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Passenger satisfaction
7
Behavioral intention
6
Satisfaction
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Sentiment analysis
6
Airline industry
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Airlines
5
Emotion
5
USA
5
United States
5
Airline service quality
4
Arbeitszufriedenheit
4
China
4
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4
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87
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87
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Gomes, Carlos Francisco
3
Liu, Chih-Hsing
3
Martín, Juan Carlos
3
Park, Jin-Woo
3
Bezerra, George C. L.
2
Pantouvakis, Angelos
2
Zhang, Yahua
2
Aboagye, Michael Osei
1
Akan, Şahap
1
Al Nasser, Amjad
1
Allen, Jaime
1
Antwi, Collins Opoku
1
Anzanello, Michel J.
1
Arif, Mohammed
1
Arora, Swapan Deep
1
Atalık, Özlem
1
Bakır, Mahmut
1
Barakat, H.
1
Basak, Ecem
1
Basfirinci, Cigdem
1
Bellizzi, Maria Grazia
1
Bezerra, George Christian Linhares
1
Bilgihan, Cihan
1
Bogicevic, Vanja
1
Budd, Thomas
1
Bujisic, Milos
1
Calisir, Fethi
1
Calisir, Nese
1
Can, Gülin Feryal
1
Cao, Mengfei
1
Casas-Albala, Diana
1
Chang, Yu-Chun
1
Chen, Chun-der
1
Chen, Lu
1
Chen, Shiou-yu
1
Chiu, Su-Chin
1
Chou, Chien-Chang
1
Chow, Chia-chuan
1
Chow, Clement Kong-wing
1
Cobanoglu, Cihan
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Journal of air transport management
International journal of hospitality management
531
Journal of retailing and consumer services
426
Journal of business research : JBR
357
NBER working paper series
254
Health care management review : HCM review
243
SpringerLink / Bücher
239
The service industries journal
231
International journal of contemporary hospitality management
216
Working paper / National Bureau of Economic Research, Inc.
212
NBER Working Paper
207
Tourism management : research, policies, practice
205
Health care management science
203
The journal of services marketing
201
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
194
Journal of Services Marketing
184
Journal of health economics
180
Journal of hospitality marketing & management
180
Journal of health organization and management
177
Journal of travel and tourism marketing
174
Health economics
138
European journal of operational research : EJOR
131
Industrial marketing management : the international journal for industrial and high-tech firms
129
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
123
Cogent business & management
115
Service business
115
The TQM journal : the international review of organizational improvement
113
Krankenhausmanagement : Strategien, Konzepte, Methoden
112
Services marketing quarterly
109
European Journal of Marketing
108
International Journal of Bank Marketing
106
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
106
International journal of productivity and quality management : IJPQM
99
The European journal of health economics : HEPAC ; health economics in prevention and care
97
Tourism management perspectives : TMP
96
Management science : journal of the Institute for Operations Research and the Management Sciences
95
Journal of service research : JSR
94
International journal of services and operations management
90
Journal of service management
89
Asia Pacific journal of marketing and logistics
86
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ECONIS (ZBW)
87
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87
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1
Influence of the state-owned airlines on passenger satifaction
López-Bonilla, Jesús Manuel
;
López-Bonilla, Luis Miguel
- In:
Journal of air transport management
14
(
2008
)
3
,
pp. 143-145
Persistent link: https://www.econbiz.de/10003731293
Saved in:
2
A study of the airline boarding problem
Nyquist, David C.
;
McFadden, Kathleen L.
- In:
Journal of air transport management
14
(
2008
)
4
,
pp. 197-204
Persistent link: https://www.econbiz.de/10003757844
Saved in:
3
Analysis of shopping preference and satisfaction with airport retailing products
Perng, Shiaw-wuu
;
Chow, Chia-chuan
;
Liao, Wu-cheng
- In:
Journal of air transport management
16
(
2010
)
5
,
pp. 279-283
Persistent link: https://www.econbiz.de/10003990870
Saved in:
4
Criteria for services of air cargo logistics providers: how do they relate to client satisfaction?
Meng, Shiang-min
;
Liang, Gin-shuh
;
Lin, Kuang
;
Chen, …
- In:
Journal of air transport management
16
(
2010
)
5
,
pp. 284-286
Persistent link: https://www.econbiz.de/10003990872
Saved in:
5
The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport
Bezerra, George C. L.
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
44/45
(
2015
),
pp. 77-81
Persistent link: https://www.econbiz.de/10011341616
Saved in:
6
Brazilian passengers' perceptions of air travel : evidences from a survey
Greghi, Marina F.
;
Rossi, Talita N.
;
Souza, Jerusa B. G. de
- In:
Journal of air transport management
31
(
2013
),
pp. 27-31
Persistent link: https://www.econbiz.de/10009772837
Saved in:
7
Online drivers and offline influences related to loyalty to airline websites
Forgas, Santiago
;
Palau i Saumell, Ramon
;
Sánchez, Javier
- In:
Journal of air transport management
18
(
2012
)
1
,
pp. 43-46
Persistent link: https://www.econbiz.de/10009701782
Saved in:
8
The impact of causal attributions on customer satisfaction and switching intention : empirical evidence from the airline industry
Nikbin, Davoud
;
Ismail, Ishak
;
Marimuthu, Malliga
- In:
Journal of air transport management
25
(
2012
),
pp. 37-39
Persistent link: https://www.econbiz.de/10009664102
Saved in:
9
Airline service quality in South Africa and Italy
De Jager, Johan W.
;
Zyl, D. Van
;
Toriola, A. L.
- In:
Journal of air transport management
25
(
2012
),
pp. 19-21
Persistent link: https://www.econbiz.de/10009664177
Saved in:
10
Low cost airport terminal locations and configurations
Hanaoka, Shinya
;
Saraswati, Batari
- In:
Journal of air transport management
17
(
2011
)
5
,
pp. 314-319
Persistent link: https://www.econbiz.de/10009408958
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