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Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety
Thongchai Jeeradist; Natcha Thawesaengskulthai; … - In: Journal of air transport management 53 (2016), pp. 131-139
Persistent link: https://www.econbiz.de/10011546142
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A cross cultural investigation of airlines service quality throgh integration of Servqual and the Kano model
Basfirinci, Cigdem; Mitra, Amitava - In: Journal of air transport management 42 (2015), pp. 239-248
Persistent link: https://www.econbiz.de/10010482001
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The impact of airline service quality on passengers’ behavioral intentions using passenger satisfaction as a mediator
Shah, Faisal Tehseen; Syed, Zaineb; Imam, Abeer; Raza, Aiman - In: Journal of air transport management 85 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012253168
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Determining important attributes for assessing the attractiveness of airlines
Medina-Muñoz, Diego Ramón; Medina-Muñoz, Rita Dolores; … - In: Journal of air transport management 70 (2018), pp. 45-56
Persistent link: https://www.econbiz.de/10011883653
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Predicting airline passengers' loyalty using artificial neural network theory
Singh, Balgopal - In: Journal of air transport management 94 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012591801
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Service quality and price perception of service : influence on word-of-mouth and revisit intention
Liu, Chih-Hsing; Lee, Tingko - In: Journal of air transport management 52 (2016), pp. 42-54
Persistent link: https://www.econbiz.de/10011602624
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A hybrid approach based on fuzzy AHP and 2-tuple fuzzy linguistic method for evaluation in-flight service quality
Li, Wenhua; Yu, Suihuai; Pei, Huining; Zhao, Chuan; … - In: Journal of air transport management 60 (2017), pp. 49-64
Persistent link: https://www.econbiz.de/10011695500
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A new digital service quality model and its strategic analysis in aviation industry using interval-valued intuitionistic fuzzy AHP
Büyüközkan, Gülçin; Havle, Celal Alpay; … - In: Journal of air transport management 86 (2020), pp. 1-16
Persistent link: https://www.econbiz.de/10012253188
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A three-level framework to evaluate airline service quality based on interval valued neutrosophic AHP considering the new dimensions
Kavus, Bahar Yalcin; Tas, Pelin Gulum; Ayyildiz, Ertugrul; … - In: Journal of air transport management 99 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013173871
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Impact of perception of COVID-19 on NPI, job satisfaction, and customer orientation : highlighting three types of NPIs for the airline industry
Lee, Choong-Ki; Jung, Eun-Kyo; Kang, Sung-Eun; Petrick, … - In: Journal of air transport management 100 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013207562