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~isPartOf:"Journal of air transport management"
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СЕРВИСНАЯ ПАРАДИГМА ВЗАИМОДЕЙС...
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Customer satisfaction
87
Kundenzufriedenheit
87
Dienstleistungsqualität
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Airline
45
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45
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Gomes, Carlos Francisco
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Journal of air transport management
Journal of retailing and consumer services
422
International journal of hospitality management
355
Journal of business research : JBR
302
The journal of services marketing
192
The service industries journal
178
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
172
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
SpringerLink / Bücher
126
Cogent business & management
108
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
96
IMF Staff Country Reports
95
Journal of service research : JSR
89
The TQM journal : the international review of organizational improvement
88
Service business
86
Asia Pacific journal of marketing and logistics
85
Tourism management perspectives : TMP
84
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Psychology & marketing
79
The international journal of bank marketing : IJBM
78
International journal of productivity and quality management : IJPQM
76
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
69
International journal of services and operations management
68
Total quality management & business excellence
66
International journal of quality and service sciences
65
Journal of Asian finance, economics and business : JAFEB
65
IMF Working Papers
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Managing service quality : MSQ ; an international journal
59
International journal of quality & reliability management
58
Springer eBook Collection
55
International journal of services, economics and management
54
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ECONIS (ZBW)
87
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1
Customer perspective on overbooking : the failure of customers to enjoy their reserved services, accidental or intended?
Guo, Xiaolong
;
Dong, Yufeng
;
Ling, Liuyi
- In:
Journal of air transport management
53
(
2016
),
pp. 65-72
Persistent link: https://www.econbiz.de/10011546112
Saved in:
2
Measuring airport service quality : a multidimensional approach
Bezerra, George Christian Linhares
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
53
(
2016
),
pp. 85-93
Persistent link: https://www.econbiz.de/10011546120
Saved in:
3
Service quality of airports' food and beverage retailers : a fuzzy approach
Del Chiappa, Giacomo
;
Martín, Juan Carlos
;
Román …
- In:
Journal of air transport management
53
(
2016
),
pp. 105-113
Persistent link: https://www.econbiz.de/10011546123
Saved in:
4
Role of value for money and service quality on behavioural intention : a study of full service and low cost airlines
Rajaguru, Rajesh
- In:
Journal of air transport management
53
(
2016
),
pp. 114-122
Persistent link: https://www.econbiz.de/10011546135
Saved in:
5
The impact of an aircraft's service environment on perceptions of in-flight food quality
Messner, Wolfgang
- In:
Journal of air transport management
53
(
2016
),
pp. 123-130
Persistent link: https://www.econbiz.de/10011546137
Saved in:
6
Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety
Thongchai Jeeradist
;
Natcha Thawesaengskulthai
; …
- In:
Journal of air transport management
53
(
2016
),
pp. 131-139
Persistent link: https://www.econbiz.de/10011546142
Saved in:
7
Quality risk assessment model for airline services concerning Taiwanese airlines
Hu, Kai-Chieh
;
Hsiao, Man-Wei
- In:
Journal of air transport management
53
(
2016
),
pp. 177-185
Persistent link: https://www.econbiz.de/10011546508
Saved in:
8
Key drivers of passenger loyalty : a case of Frankfurt-Istanbul flights
Calisir, Nese
;
Basak, Ecem
;
Calisir, Fethi
- In:
Journal of air transport management
53
(
2016
),
pp. 211-217
Persistent link: https://www.econbiz.de/10011546513
Saved in:
9
The influence of tourists' expectations on purchase intention : linking marketing strategy for low-cost airlines
Chiu, Su-Chin
;
Liu, Chih-Hsing
;
Tu, Jin-Hua
- In:
Journal of air transport management
53
(
2016
),
pp. 226-234
Persistent link: https://www.econbiz.de/10011546530
Saved in:
10
Investigating the effects of service recovery quality elements on passengers' behavioral intention
Park, Jin-Ju
;
Park, Jin-Woo
- In:
Journal of air transport management
53
(
2016
),
pp. 235-241
Persistent link: https://www.econbiz.de/10011546542
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