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~isPartOf:"Journal of air transport management"
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Assessment of logistics servic...
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Dienstleistungsqualität
136
Service quality
136
Airline
96
Fluggesellschaft
96
Customer satisfaction
87
Kundenzufriedenheit
87
Taiwan
60
Airport
52
Flughafen
52
Air transport
51
Luftverkehr
51
Air passenger transport
50
Passagierluftverkehr
50
Consumer behaviour
39
Konsumentenverhalten
39
Beziehungsmarketing
28
Relationship marketing
28
Low-cost strategy
19
Multi-criteria analysis
19
Multikriterielle Entscheidungsanalyse
19
Niedrigpreisstrategie
19
Air cargo transport
18
Luftfrachtverkehr
18
Quality management
16
Qualitätsmanagement
16
USA
16
United States
16
China
12
Logistics provider
12
Logistikdienstleister
12
Measurement
12
Messung
12
AHP approach
11
AHP-Verfahren
11
Aviation safety
11
Beschwerdemanagement
11
Complaint management
11
Customer service
11
Fuzzy sets
11
Fuzzy-Set-Theorie
11
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Undetermined
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224
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226
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Case study
5
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5
Collection of articles of several authors
2
Sammelwerk
2
Conference paper
1
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1
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English
226
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Liou, James J. H.
7
Chen, Ching-fu
6
Chang, Yu-hern
4
Martín, Juan Carlos
4
Merkert, Rico
4
Tzeng, Gwo-hshiung
4
Zhang, Yahua
4
Chang, Yu-chun
3
Gomes, Carlos Francisco
3
Jiang, Hongwei
3
Liu, Chih-Hsing
3
Park, Jin-Woo
3
Bellizzi, Maria Grazia
2
Bezerra, George C. L.
2
Chang, Yu-wei
2
Chen, Fang-yuan
2
Constantino, Francesco
2
Di Gravio, Giulio
2
Eboli, Laura
2
Forgas, Santiago
2
Gudmundsson, Sveinn Vidar
2
Ho, Chien-Wei
2
Kao, Ya-ling
2
Karatepe, Osman M.
2
Ku, Edward C. S.
2
Lin, Rong-ho
2
Lin, Yi Hsin
2
Lohmann, Guilherme
2
Lu, Hua-an
2
Lu, Jin-Long
2
Lu, Jin-long
2
Lubbe, Berendien
2
Macário, Rosário
2
Mazzulla, Gabriella
2
Palau i Saumell, Ramon
2
Pan, Jing Yu
2
Pantouvakis, Angelos
2
Park, Jin-woo
2
Rezaei, Jafar
2
Román García, Concepción
2
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Air Transport Research Society
1
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Journal of air transport management
International journal of production research
956
Industrial marketing management : the international journal for industrial and high-tech firms
933
International journal of production economics
891
Journal of business research : JBR
788
Zi you zhong guo zhi gong ye
758
European journal of operational research : EJOR
757
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
727
International journal of hospitality management
623
NBER working paper series
606
Working paper / National Bureau of Economic Research, Inc.
602
Journal of retailing and consumer services
597
SpringerLink / Bücher
593
International journal of productivity and quality management : IJPQM
539
NBER Working Paper
530
The TQM journal : the international review of organizational improvement
508
International journal of quality & reliability management
475
The service industries journal
470
Transportation research / E : an international journal
410
The journal of business & industrial marketing
373
Tourism management : research, policies, practice
338
International Journal of Quality & Reliability Management
328
Total quality management & business excellence
322
International Journal of Physical Distribution & Logistics Management
303
The journal of services marketing
292
Discussion paper series / IZA
291
Journal of Services Marketing
290
International journal of logistics systems and management
283
International journal of logistics : research and applications
263
Applied economics
255
Journal of travel and tourism marketing
237
International journal of contemporary hospitality management
236
Quality management journal : QMJ
228
Europäische Hochschulschriften / 5
221
International journal of services and operations management
218
Cogent business & management
210
Journal of hospitality marketing & management
209
Management science : journal of the Institute for Operations Research and the Management Sciences
207
Gabler Edition Wissenschaft
200
Technological forecasting & social change : an international journal
198
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ECONIS (ZBW)
226
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1
Quality risk assessment model for airline services concerning Taiwanese airlines
Hu, Kai-Chieh
;
Hsiao, Man-Wei
- In:
Journal of air transport management
53
(
2016
),
pp. 177-185
Persistent link: https://www.econbiz.de/10011546508
Saved in:
2
Measuring airport service quality : a multidimensional approach
Bezerra, George Christian Linhares
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
53
(
2016
),
pp. 85-93
Persistent link: https://www.econbiz.de/10011546120
Saved in:
3
Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety
Thongchai Jeeradist
;
Natcha Thawesaengskulthai
; …
- In:
Journal of air transport management
53
(
2016
),
pp. 131-139
Persistent link: https://www.econbiz.de/10011546142
Saved in:
4
A cross cultural investigation of airlines service quality throgh integration of Servqual and the Kano model
Basfirinci, Cigdem
;
Mitra, Amitava
- In:
Journal of air transport management
42
(
2015
),
pp. 239-248
Persistent link: https://www.econbiz.de/10010482001
Saved in:
5
A multiple criteria approach for airline passenger satisfaction
measurement
and service quality improvement
Tsafarakis, Stelios
;
Kokotas, Theodosios
;
Pantouvakis, …
- In:
Journal of air transport management
68
(
2018
),
pp. 61-75
Persistent link: https://www.econbiz.de/10011845851
Saved in:
6
Evaluation of passenger satisfaction with service quality : a consecutive method applied to the airline industry
Tahanisaz, Sahar
;
Shokuhyar, Sajjad
- In:
Journal of air transport management
83
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012170253
Saved in:
7
Criteria for services of air cargo
logistics
providers: how do they relate to client satisfaction?
Meng, Shiang-min
;
Liang, Gin-shuh
;
Lin, Kuang
;
Chen, …
- In:
Journal of air transport management
16
(
2010
)
5
,
pp. 284-286
Persistent link: https://www.econbiz.de/10003990872
Saved in:
8
Fuzzy ServPerf model combined with ELECTRE III to comparatively evaluate service quality of international airports in Sicily
Lupo, Toni
- In:
Journal of air transport management
42
(
2015
),
pp. 249-259
Persistent link: https://www.econbiz.de/10010481998
Saved in:
9
Assessment of airport service quality : a complementary approach to measure perceived service quality based on Google reviews
Lee, Kiljae
;
Yu, Chunyan
- In:
Journal of air transport management
71
(
2018
),
pp. 28-44
Persistent link: https://www.econbiz.de/10011901797
Saved in:
10
Functional efficiency in airport terminals : a review on Overall and Stratified Service Quality
Thampan, Aromal
;
Sinha, Kapil
;
Gurjar, Bhola R.
; …
- In:
Journal of air transport management
87
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012291811
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