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~isPartOf:"Journal of air transport management"
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Dienstleistungsqualität
136
Service quality
136
Customer satisfaction
87
Kundenzufriedenheit
87
Airline
86
Fluggesellschaft
86
Air transport
43
Luftverkehr
43
Air passenger transport
41
Passagierluftverkehr
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38
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Consumer behaviour
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Taiwan
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Qualitätsmanagement
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USA
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China
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AHP approach
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AHP-Verfahren
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Fuzzy sets
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Martín, Juan Carlos
4
Zhang, Yahua
4
Chang, Yu-chun
3
Chen, Ching-fu
3
Gomes, Carlos Francisco
3
Jiang, Hongwei
3
Karatepe, Osman M.
3
Liou, James J. H.
3
Liu, Chih-Hsing
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Park, Jin-Woo
3
Bellizzi, Maria Grazia
2
Bezerra, George C. L.
2
Constantino, Francesco
2
Di Gravio, Giulio
2
Eboli, Laura
2
Forgas, Santiago
2
Ho, Chien-Wei
2
Lin, Rong-ho
2
Lohmann, Guilherme
2
Lubbe, Berendien
2
Mazzulla, Gabriella
2
Palau i Saumell, Ramon
2
Pan, Jing Yu
2
Pantouvakis, Angelos
2
Park, Jin-woo
2
Román García, Concepción
2
Sánchez, Javier
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Truong Dothang
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Tsai, Chieh-yuan
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Tzeng, Gwo-hshiung
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Vatankhah, Sanaz
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Yeh, Ching-wen
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Aboagye, Michael Osei
1
Adikariwattage, V.
1
Akan, Şahap
1
Al Nasser, Amjad
1
Allen, Jaime
1
Amiri, Maghsoud
1
Antucheviciene, Jurgita
1
Antwi, Collins Opoku
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Journal of air transport management
International journal of hospitality management
628
Journal of business research : JBR
612
Journal of retailing and consumer services
608
Discussion paper series / IZA
447
The service industries journal
376
NBER working paper series
331
Working paper / National Bureau of Economic Research, Inc.
319
NBER Working Paper
285
Tourism management : research, policies, practice
283
Journal of Services Marketing
281
The journal of services marketing
280
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
268
IZA Discussion Paper
237
Journal of travel and tourism marketing
237
International journal of contemporary hospitality management
231
Journal of hospitality marketing & management
221
Auditing : a journal of practice & theory
180
Cogent business & management
168
Services marketing quarterly
166
SpringerLink / Bücher
163
The TQM journal : the international review of organizational improvement
156
International journal of productivity and quality management : IJPQM
147
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
145
International Journal of Bank Marketing
144
Industrial marketing management : the international journal for industrial and high-tech firms
142
Service business
142
Journal of service research : JSR
141
European Journal of Marketing
140
Psychology & marketing
139
Economics of education review
133
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
133
IZA Discussion Papers
132
CESifo working papers
130
Journal of service management
130
International Journal of Contemporary Hospitality Management
129
International journal of quality and service sciences
129
International journal of quality & reliability management
125
Asia Pacific journal of marketing and logistics
117
Total quality management & business excellence
117
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ECONIS (ZBW)
165
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1
Examining a hybrid model for e-satisfaction and e-loyalty to e-ticketing on airline websites
Elkhani, Naeimeh
;
Soltani, Sheida
;
Jamshidi, Mir Hadi Moazen
- In:
Journal of air transport management
37
(
2014
),
pp. 36-44
Persistent link: https://www.econbiz.de/10010371474
Saved in:
2
Influence of the state-owned airlines on passenger satifaction
López-Bonilla, Jesús Manuel
;
López-Bonilla, Luis Miguel
- In:
Journal of air transport management
14
(
2008
)
3
,
pp. 143-145
Persistent link: https://www.econbiz.de/10003731293
Saved in:
3
Criteria for services of air cargo logistics providers: how do they relate to client satisfaction?
Meng, Shiang-min
;
Liang, Gin-shuh
;
Lin, Kuang
;
Chen, …
- In:
Journal of air transport management
16
(
2010
)
5
,
pp. 284-286
Persistent link: https://www.econbiz.de/10003990872
Saved in:
4
The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport
Bezerra, George C. L.
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
44/45
(
2015
),
pp. 77-81
Persistent link: https://www.econbiz.de/10011341616
Saved in:
5
The impact of causal attributions on customer satisfaction and switching intention : empirical evidence from the airline industry
Nikbin, Davoud
;
Ismail, Ishak
;
Marimuthu, Malliga
- In:
Journal of air transport management
25
(
2012
),
pp. 37-39
Persistent link: https://www.econbiz.de/10009664102
Saved in:
6
Airline service quality in South Africa and Italy
De Jager, Johan W.
;
Zyl, D. Van
;
Toriola, A. L.
- In:
Journal of air transport management
25
(
2012
),
pp. 19-21
Persistent link: https://www.econbiz.de/10009664177
Saved in:
7
Offsite passenger service facilities : a viable option for airport access?
Goswami, Arkopal K.
;
Miller, John S.
;
Hoel, Lester A.
- In:
Journal of air transport management
17
(
2011
)
5
,
pp. 263-270
Persistent link: https://www.econbiz.de/10009408980
Saved in:
8
An application of the airport service quality model in South Africa
Lubbe, Berendien
;
Douglas, Anneli
;
Zambellis, Julia
- In:
Journal of air transport management
17
(
2011
)
4
,
pp. 224-227
Persistent link: https://www.econbiz.de/10009408990
Saved in:
9
Spirituality and cultural values in the reported cognitions of female cabin attendants on Thai Airways
Tungtakanpoung, Monrudee
;
Wyatt, Mark
- In:
Journal of air transport management
27
(
2013
),
pp. 15-19
Persistent link: https://www.econbiz.de/10009721921
Saved in:
10
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
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