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~isPartOf:"Journal of air transport management"
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Customer satisfaction
87
Kundenzufriedenheit
87
Dienstleistungsqualität
65
Service quality
65
Airline
45
Fluggesellschaft
45
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30
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Gomes, Carlos Francisco
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Journal of air transport management
IZA Discussion Papers
755
Discussion paper series / IZA
662
Journal of retailing and consumer services
423
NBER working paper series
400
International journal of hospitality management
360
Journal of business research : JBR
347
MPRA Paper
322
NBER Working Paper
315
Working paper / National Bureau of Economic Research, Inc.
310
IZA Discussion Paper
268
The journal of services marketing
191
CESifo working papers
179
The service industries journal
179
Discussion paper / Centre for Economic Policy Research
175
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
173
Tourism management : research, policies, practice
173
Working paper
167
CEPR Discussion Papers
165
Journal of travel and tourism marketing
165
Economics of education review
160
Journal of hospitality marketing & management
154
CESifo Working Paper
151
International journal of contemporary hospitality management
141
Applied economics
134
Cogent business & management
124
SpringerLink / Bücher
124
CESifo Working Paper Series
118
Discussion paper
116
Economics letters
110
Policy research working paper : WPS
109
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
99
Discussion papers / CEPR
96
Working Paper
92
World Bank E-Library Archive
92
Labour economics : official journal of the European Association of Labour Economists
91
The TQM journal : the international review of organizational improvement
89
Economic modelling
88
Journal of service research : JSR
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ECONIS (ZBW)
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1
Customer perspective on overbooking : the failure of customers to enjoy their reserved services, accidental or intended?
Guo, Xiaolong
;
Dong, Yufeng
;
Ling, Liuyi
- In:
Journal of air transport management
53
(
2016
),
pp. 65-72
Persistent link: https://www.econbiz.de/10011546112
Saved in:
2
Measuring airport service quality : a multidimensional approach
Bezerra, George Christian Linhares
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
53
(
2016
),
pp. 85-93
Persistent link: https://www.econbiz.de/10011546120
Saved in:
3
Service quality of airports' food and beverage retailers : a fuzzy approach
Del Chiappa, Giacomo
;
Martín, Juan Carlos
;
Román …
- In:
Journal of air transport management
53
(
2016
),
pp. 105-113
Persistent link: https://www.econbiz.de/10011546123
Saved in:
4
Role of value for money and service quality on behavioural intention : a study of full service and low cost airlines
Rajaguru, Rajesh
- In:
Journal of air transport management
53
(
2016
),
pp. 114-122
Persistent link: https://www.econbiz.de/10011546135
Saved in:
5
The impact of an aircraft's service environment on perceptions of in-flight food quality
Messner, Wolfgang
- In:
Journal of air transport management
53
(
2016
),
pp. 123-130
Persistent link: https://www.econbiz.de/10011546137
Saved in:
6
Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety
Thongchai Jeeradist
;
Natcha Thawesaengskulthai
; …
- In:
Journal of air transport management
53
(
2016
),
pp. 131-139
Persistent link: https://www.econbiz.de/10011546142
Saved in:
7
Quality risk assessment model for airline services concerning Taiwanese airlines
Hu, Kai-Chieh
;
Hsiao, Man-Wei
- In:
Journal of air transport management
53
(
2016
),
pp. 177-185
Persistent link: https://www.econbiz.de/10011546508
Saved in:
8
Key drivers of passenger loyalty : a case of Frankfurt-Istanbul flights
Calisir, Nese
;
Basak, Ecem
;
Calisir, Fethi
- In:
Journal of air transport management
53
(
2016
),
pp. 211-217
Persistent link: https://www.econbiz.de/10011546513
Saved in:
9
The influence of tourists' expectations on purchase intention : linking marketing strategy for low-cost airlines
Chiu, Su-Chin
;
Liu, Chih-Hsing
;
Tu, Jin-Hua
- In:
Journal of air transport management
53
(
2016
),
pp. 226-234
Persistent link: https://www.econbiz.de/10011546530
Saved in:
10
Investigating the effects of service recovery quality elements on passengers' behavioral intention
Park, Jin-Ju
;
Park, Jin-Woo
- In:
Journal of air transport management
53
(
2016
),
pp. 235-241
Persistent link: https://www.econbiz.de/10011546542
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