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Improving service quality using quality function deployment : the air cargo sector of China airlines
Wang, Rong-tsu - In: Journal of air transport management 13 (2007) 4, pp. 221-228
Persistent link: https://www.econbiz.de/10003485433
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Measuring airport service quality : a multidimensional approach
Bezerra, George Christian Linhares; Gomes, Carlos Francisco - In: Journal of air transport management 53 (2016), pp. 85-93
Persistent link: https://www.econbiz.de/10011546120
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Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety
Thongchai Jeeradist; Natcha Thawesaengskulthai; … - In: Journal of air transport management 53 (2016), pp. 131-139
Persistent link: https://www.econbiz.de/10011546142
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Quality risk assessment model for airline services concerning Taiwanese airlines
Hu, Kai-Chieh; Hsiao, Man-Wei - In: Journal of air transport management 53 (2016), pp. 177-185
Persistent link: https://www.econbiz.de/10011546508
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Fuzzy ServPerf model combined with ELECTRE III to comparatively evaluate service quality of international airports in Sicily
Lupo, Toni - In: Journal of air transport management 42 (2015), pp. 249-259
Persistent link: https://www.econbiz.de/10010481998
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A cross cultural investigation of airlines service quality throgh integration of Servqual and the Kano model
Basfirinci, Cigdem; Mitra, Amitava - In: Journal of air transport management 42 (2015), pp. 239-248
Persistent link: https://www.econbiz.de/10010482001
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Assessment of airport service quality : a complementary approach to measure perceived service quality based on Google reviews
Lee, Kiljae; Yu, Chunyan - In: Journal of air transport management 71 (2018), pp. 28-44
Persistent link: https://www.econbiz.de/10011901797
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Functional efficiency in airport terminals : a review on Overall and Stratified Service Quality
Thampan, Aromal; Sinha, Kapil; Gurjar, Bhola R.; … - In: Journal of air transport management 87 (2020), pp. 1-15
Persistent link: https://www.econbiz.de/10012291811
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Assessing performance variability of ground handlers to comply with airport quality standards
Patriacra, Riccardo; Di Gravio, Giulio; Constantino, … - In: Journal of air transport management 57 (2016), pp. 1-6
Persistent link: https://www.econbiz.de/10011610542
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Simulation method for dispatching national border security manpower to mitigate manpower shortage
Huang, Po Tsang B.; Yu, Tsung-Ying; Chou, Yuan-ju; Lin, … - In: Journal of air transport management 57 (2016), pp. 43-51
Persistent link: https://www.econbiz.de/10011610573