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~isPartOf:"Journal of business research : JBR"
~subject:"Kundenintegration"
~subject:"Social web"
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Kundenintegration
Social web
Customer satisfaction
301
Kundenzufriedenheit
300
Bibliometrics
291
Bibliometrie
286
Consumer behaviour
224
Konsumentenverhalten
224
Relationship marketing
185
Beziehungsmarketing
184
Dienstleistungsqualität
162
Service quality
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Service industry
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Großbritannien
74
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Chung, Henry F. L.
2
Ho, Mia Hsiao-Wen
2
Mahr, Dominik
2
Pereira, Vijay
2
Witell, Lars
2
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1
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1
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1
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1
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1
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1
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1
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1
Dewani, Prem Prakash
1
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1
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Journal of business research : JBR
Journal of retailing and consumer services
48
The journal of services marketing
29
International journal of hospitality management
27
The service industries journal
21
Journal of service management
20
Technological forecasting & social change : an international journal
19
Journal of travel and tourism marketing
18
Service business
18
Industrial marketing management : the international journal for industrial and high-tech firms
15
Journal of hospitality marketing & management
15
Tourism management : research, policies, practice
15
Journal of marketing management : MM
13
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
11
The journal of business & industrial marketing
11
Cogent business & management
10
International journal of business information systems : IJBIS
10
International journal of contemporary hospitality management
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of service research
10
Tourism management perspectives : TMP
10
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
9
Journal of hospitality and tourism insights
9
Journal of strategic marketing
9
Marketing intelligence & planning
9
International journal of internet marketing and advertising : IJIMA
8
Journal of internet commerce
8
Psychology & marketing
8
Services marketing quarterly
8
Administrative Sciences : open access journal
7
Asia Pacific journal of marketing and logistics
7
European journal of marketing
7
International journal of consumer studies
7
International journal of technology marketing : IJTMkt
7
Journal of electronic commerce research : JECR
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Journal of open innovation : technology, market, and complexity
7
Journal of service research : JSR
7
Management decision : MD
7
Electronic markets : the international journal on networked business
6
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ECONIS (ZBW)
58
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1
Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens
;
Weitzl, Wolfgang
- In:
Journal of business research : JBR
130
(
2021
),
pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
Saved in:
2
Co-creating service recovery after service failure : the role of brand equity
Hazée, Simon
;
Van Vaerenbergh, Yves
;
Armirotto, Vincent
- In:
Journal of business research : JBR
74
(
2017
),
pp. 101-109
Persistent link: https://www.econbiz.de/10011675409
Saved in:
3
Customer engagement and relationships in multi-actor service ecosystems
Sharma, Piyush
;
Jain, Kokil
;
Kingshott, Russel P. J.
; …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 487-494
Persistent link: https://www.econbiz.de/10012417370
Saved in:
4
New service development by manufacturing firms : effects of customer participation under environmental contingencies
Morgan, Todd
;
Anokhin, Sergey Alexander
;
Wincent, Joakim
- In:
Journal of business research : JBR
104
(
2019
),
pp. 497-505
Persistent link: https://www.econbiz.de/10012105180
Saved in:
5
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Saved in:
6
Customer involvement capability and service firm performance : the mediating role of innovation
Anning-Dorson, Thomas
- In:
Journal of business research : JBR
86
(
2018
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011855330
Saved in:
7
The advent of customer experiential knowledge management approach (CEKM) : the integration of offline & online experiential knowledge
Jaziri-Bouagina, Dhouha
- In:
Journal of business research : JBR
94
(
2019
),
pp. 241-256
Persistent link: https://www.econbiz.de/10011947403
Saved in:
8
Customer value co-creation behavior : a dyadic exploration of the influence of salesperson emotional intelligence on customer participation and citizenship behavior
Delpechitre, Duleeep
;
Beeler-Connelly, Lisa L.
;
Chaker, …
- In:
Journal of business research : JBR
92
(
2018
),
pp. 9-24
Persistent link: https://www.econbiz.de/10011925237
Saved in:
9
Bridging employee engagement and customer engagement in a service context
Qi, Ji
;
Wang, Sijun
;
Hall, Kristina K. Lindsey
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014294839
Saved in:
10
Customer engagement with digitalized interactive platforms in retailing
Roy, Sanjit
;
Gaganpreet Singh
;
Sadeque, Saalem
; …
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014303995
Saved in:
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