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Self-service activities and le...
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Witell, Lars
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Fombelle, Paul
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Journal of business research : JBR
The service industries journal
286
The journal of services marketing
99
SpringerLink / Bücher
84
Service business
67
Journal of service management
64
International journal of production economics
60
Journal of retailing and consumer services
57
Journal of service research : JSR
57
Industrial marketing management : the international journal for industrial and high-tech firms
54
NBER working paper series
53
International journal of services technology and management
43
NBER Working Paper
40
Discussion paper
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International journal of hospitality management
39
Services marketing quarterly
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Structural change and economic dynamics : SC+ED
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Applied economics
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International journal of services and operations management
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European journal of operational research : EJOR
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Policy research working paper : WPS
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Regional studies
33
Discussion paper series / IZA
30
The journal of business & industrial marketing
30
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
30
Discussion paper / Centre for Economic Policy Research
29
Journal of service research
29
ifo Schnelldienst
29
Applied economics letters
28
Europäische Hochschulschriften / 5
28
Springer eBook Collection
28
Ifo Schnelldienst
27
Research policy : policy, management and economic studies of science, technology and innovation
27
Technological forecasting & social change : an international journal
27
ZEW discussion papers
27
Managing service quality : MSQ ; an international journal
26
The international journal of human resource management
26
World Bank Policy Research Working Paper
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ECONIS (ZBW)
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1
The role of self-service technologies in restoring justice
Mattila, Anna S.
;
Cho, Wonae
;
Ro, Heejung Cheyenne
- In:
Journal of business research : JBR
64
(
2011
)
4
,
pp. 348-355
Persistent link: https://www.econbiz.de/10008859035
Saved in:
2
e-SELFQUAL : a scale for measuring online self-service quality
Ding, David Xin
;
Hu, Paul Jen-Hwa
;
Sheng, Olivia R. Liu
- In:
Journal of business research : JBR
64
(
2011
)
5
,
pp. 508-515
Persistent link: https://www.econbiz.de/10008901456
Saved in:
3
Self-service delight : exploring the hedonic aspects of self-service
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of business research : JBR
68
(
2015
)
5
,
pp. 986-993
Persistent link: https://www.econbiz.de/10010516639
Saved in:
4
Comparing methods to separate treatment from self-selection effects in an online banking setting
Gensler, Sonja
;
Leeflang, Peter
;
Skiera, Bernd
- In:
Journal of business research : JBR
66
(
2013
)
9
,
pp. 1272-1278
Persistent link: https://www.econbiz.de/10009756056
Saved in:
5
If you install it, will they use it? : understanding why hospitality customers take "technological pauses" from self-service technology
Rosenbaum, Mark S.
;
Wong, IpKin Anthony
- In:
Journal of business research : JBR
68
(
2015
)
9
,
pp. 1862-1868
Persistent link: https://www.econbiz.de/10011384143
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6
Why the little things matter : exploring situational influences on customers' self-service technology decisions
Collier, Joel E.
;
Moore, Robert S.
;
Horky, Alisha Blakeney
- In:
Journal of business research : JBR
68
(
2015
)
3
,
pp. 703-710
Persistent link: https://www.econbiz.de/10010496152
Saved in:
7
Tourists' adoption of self-service technologies at resort hotels
Oh, Haemoon
;
Jeong, Miyoung
;
Baloglu, Seyhmus
- In:
Journal of business research : JBR
66
(
2013
)
6
,
pp. 692-699
Persistent link: https://www.econbiz.de/10009739976
Saved in:
8
Explicating the resource integration process during self-service socialisation : conceptual framework and research propositions
Van Tonder, Estelle
;
Saunders, Stephen Graham
; …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 516-523
Persistent link: https://www.econbiz.de/10012417373
Saved in:
9
Self-construals as the locus of paradoxical consumer empowerment in self-service retail technology environments
Schweitzer, Virginie
;
Simon, Françoise
- In:
Journal of business research : JBR
126
(
2021
),
pp. 291-306
Persistent link: https://www.econbiz.de/10012494254
Saved in:
10
Customer service chatbots : anthromorphism and adoption
Sheehan, Ben
;
Jin, Hyun Seung
;
Gottlieb, Udo
- In:
Journal of business research : JBR
115
(
2020
),
pp. 14-24
Persistent link: https://www.econbiz.de/10012270802
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