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Self-service activities and le...
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Service industry
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Witell, Lars
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Fombelle, Paul
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Jaakkola, Elina
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Mattila, Anna S.
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O'Cass, Aron
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Parida, Vinit
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Abney, Alexandra K.
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Akter, Shahriar
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Journal of business research : JBR
The service industries journal
286
The journal of services marketing
99
SpringerLink / Bücher
84
Service business
67
Journal of service management
64
International journal of production economics
60
Journal of retailing and consumer services
57
Journal of service research : JSR
57
Industrial marketing management : the international journal for industrial and high-tech firms
54
NBER working paper series
53
International journal of services technology and management
43
NBER Working Paper
40
Discussion paper
39
International journal of hospitality management
39
Services marketing quarterly
39
Working paper / National Bureau of Economic Research, Inc.
39
Structural change and economic dynamics : SC+ED
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Applied economics
37
International journal of services and operations management
37
European journal of operational research : EJOR
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Working paper
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Policy research working paper : WPS
34
Regional studies
33
Discussion paper series / IZA
30
The journal of business & industrial marketing
30
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
30
Discussion paper / Centre for Economic Policy Research
29
Journal of service research
29
ifo Schnelldienst
29
Applied economics letters
28
Europäische Hochschulschriften / 5
28
Springer eBook Collection
28
Ifo Schnelldienst
27
Research policy : policy, management and economic studies of science, technology and innovation
27
Technological forecasting & social change : an international journal
27
ZEW discussion papers
27
Managing service quality : MSQ ; an international journal
26
The international journal of human resource management
26
World Bank Policy Research Working Paper
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ECONIS (ZBW)
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1
The role of self-service technologies in restoring justice
Mattila, Anna S.
;
Cho, Wonae
;
Ro, Heejung Cheyenne
- In:
Journal of business research : JBR
64
(
2011
)
4
,
pp. 348-355
Persistent link: https://www.econbiz.de/10008859035
Saved in:
2
e-SELFQUAL : a scale for measuring online self-service quality
Ding, David Xin
;
Hu, Paul Jen-Hwa
;
Sheng, Olivia R. Liu
- In:
Journal of business research : JBR
64
(
2011
)
5
,
pp. 508-515
Persistent link: https://www.econbiz.de/10008901456
Saved in:
3
Self-service delight : exploring the hedonic aspects of self-service
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of business research : JBR
68
(
2015
)
5
,
pp. 986-993
Persistent link: https://www.econbiz.de/10010516639
Saved in:
4
Comparing methods to separate treatment from self-selection effects in an online banking setting
Gensler, Sonja
;
Leeflang, Peter
;
Skiera, Bernd
- In:
Journal of business research : JBR
66
(
2013
)
9
,
pp. 1272-1278
Persistent link: https://www.econbiz.de/10009756056
Saved in:
5
If you install it, will they use it? : understanding why hospitality customers take "technological pauses" from self-service technology
Rosenbaum, Mark S.
;
Wong, IpKin Anthony
- In:
Journal of business research : JBR
68
(
2015
)
9
,
pp. 1862-1868
Persistent link: https://www.econbiz.de/10011384143
Saved in:
6
Why the little things matter : exploring situational influences on customers' self-service technology decisions
Collier, Joel E.
;
Moore, Robert S.
;
Horky, Alisha Blakeney
- In:
Journal of business research : JBR
68
(
2015
)
3
,
pp. 703-710
Persistent link: https://www.econbiz.de/10010496152
Saved in:
7
Tourists' adoption of self-service technologies at resort hotels
Oh, Haemoon
;
Jeong, Miyoung
;
Baloglu, Seyhmus
- In:
Journal of business research : JBR
66
(
2013
)
6
,
pp. 692-699
Persistent link: https://www.econbiz.de/10009739976
Saved in:
8
Explicating the resource integration process during self-service socialisation : conceptual framework and research propositions
Van Tonder, Estelle
;
Saunders, Stephen Graham
; …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 516-523
Persistent link: https://www.econbiz.de/10012417373
Saved in:
9
Self-construals as the locus of paradoxical consumer empowerment in self-service retail technology environments
Schweitzer, Virginie
;
Simon, Françoise
- In:
Journal of business research : JBR
126
(
2021
),
pp. 291-306
Persistent link: https://www.econbiz.de/10012494254
Saved in:
10
Customer service chatbots : anthromorphism and adoption
Sheehan, Ben
;
Jin, Hyun Seung
;
Gottlieb, Udo
- In:
Journal of business research : JBR
115
(
2020
),
pp. 14-24
Persistent link: https://www.econbiz.de/10012270802
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