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Making customer relationship decisions : analytics v rules of thumb
Persson, Andreas; Ryals, Lynette - In: Journal of business research : JBR 67 (2014) 8, pp. 1725-1732
Persistent link: https://www.econbiz.de/10010379239
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"It's nice to get a wee treat if you've had a bad week" : consumer motivations in retail loyalty scheme points redemption
Smith, Andrew; Sparks, Leigh - In: Journal of business research : JBR 62 (2009) 5, pp. 542-547
Persistent link: https://www.econbiz.de/10003846876
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Culture and age as moderators in the corporate reputation and loyalty relationship
Bartikowski, Boris; Walsh, Gianfranco; Beatty, Sharon E. - In: Journal of business research : JBR 64 (2011) 9, pp. 966-972
Persistent link: https://www.econbiz.de/10009241411
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The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus; Holmqvist, Jonas - In: Journal of business research : JBR 72 (2017), pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
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Customer involvement capability and service firm performance : the mediating role of innovation
Anning-Dorson, Thomas - In: Journal of business research : JBR 86 (2018), pp. 269-280
Persistent link: https://www.econbiz.de/10011855330
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Management of perceptions of information technology service quality
Roses, Luís Kalb; Hoppen, Norberto; Henrique, Jorge Luiz - In: Journal of business research : JBR 62 (2009) 9, pp. 876-882
Persistent link: https://www.econbiz.de/10003866442
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Service quality of frontline employees : a profile deviation analysis
Malhotra, Neeru; Mavondo, Felix; Mukherjee, Avinandan; … - In: Journal of business research : JBR 66 (2013) 9, pp. 1338-1344
Persistent link: https://www.econbiz.de/10009756006
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Developer/adopter relationships in new industrial product situations
More, Roger A. - In: Journal of business research : JBR 14 (1986) 6, pp. 501-517
Persistent link: https://www.econbiz.de/10003634576
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Does customer sex influence the relationship between perceived quality and share of wallet?
Babakus, Emin; Yavas, Ugur - In: Journal of business research : JBR 61 (2008) 9, pp. 974-981
Persistent link: https://www.econbiz.de/10003731220
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Store and store format loyalty measures based on budget allocation
Bustos-Reyes, César Augusto; González-Benito, Óscar - In: Journal of business research : JBR 61 (2008) 9, pp. 1015-1025
Persistent link: https://www.econbiz.de/10003731231